- 20 Sep 2023
- 18 Minutes to read
Airtable billing overview
- Updated on 20 Sep 2023
- 18 Minutes to read
Learn how to understand and manage billing for self-serve billing Team and Business workspaces in Airtable. Airtable offers both free and paid plans. Our paid plans offer increased levels of usage and additional features. For a full overview of our plans and pricing, please visit airtable.com/pricing. For Enterprise Scale billing questions, please reach out to your Customer Success Manager or sales representative.
How billing works
- Self-serve plans in Airtable are per workspace, not per account. You can upgrade one workspace and still have any number of free workspaces.
- If you're upgrading a workspace, we will charge for any workspace collaborator or base collaborator with Commenter permissions or greater to at least one base on the upgraded workspace. We do not charge for read-only collaborators, form submissions, or share links on any of our plans. You can read a bit more about this on our pricing page. You may find our Collaborator Billing FAQs helpful as well.
- Sales-managed plans (Enterprise Scale and Business) are billed differently. Please contact our sales team for more information.
Only the owner of a workspace will be able to view the workspace settings page in order to take many of the billing actions described on this page, such as upgrading a workspace, updating billing information, and making changes to the workspace plan. All non-owner collaborators on a workspace will not be able to access its billing information.
How to check your workspace's plan
To begin, you must have workspace Owner permissions to follow these steps:
- Step 1: Log into Airtable or navigate to the homescreen.
- Step 2: Move your cursor to the left sidebar of the homescreen to find the section named All workspaces. From here you can choose whichever workspace you want to check first.
- Step 3: Near the top right portion of the workspace page you’ll see a … icon. Click this icon and then click Workspace settings.
- Step 4: This will open the workspace settings in a new browser tab. From here you can find out which plan you are on under the Workspace plan section on the right side of the page.
Alternatively, if you are already logged into Airtable, then you can navigate to the account page, choose a workspace from the left side of the page and check your plan under the Workspace plan section.
For Airtable Enterprise Scale plans, billing is calculated differently. Please contact sales if you have further questions.
Below is a list of FAQs about invoices. To view more details about invoices, read the full article here.
Yes, you can. Check out this section of our article on invoices.
Workspace invoices are always sent to all owners of the upgraded workspace. At the moment, the only way to send invoices to a different email address (aside from forwarding them via email) is by adding an additional owner to the upgraded workspace with the desired email address. Please keep in mind that if this person is not already a billable collaborator on the workspace, this will add to the cost of the workspace.
Airtable charges for the billing period moving forward.
For example: If you received a $24.00 monthly charge on your credit card dated January 10th, 2023, the invoice billing period is from January 10th, 2023 to February 10th, 2023.
Airtable creates invoices on a monthly basis, however, the charge for each billable collaborator is calculated by the day. If you add a billable collaborator during the previous billing period, you will see a prorated charge on your next monthly invoice.
The total on your invoice is calculated by adding prorated charges from the previous billing period, plus your current number of billable collaborators, minus any available Airtable credits on your workspace. The total on your invoice will match the total on your receipt.
Airtable is based in the United States so our prices and the amounts on your invoice are in USD. Currency conversions are handled by our payment processor, Stripe. Here is some information about how Stripe handles them.
Airtable defaults to downgrading workspaces at the end of the current billing period rather than immediately when the customer changes the billing plan to Free. But users can reactivate their workspace at any time during the pending downgrade changes period.
A workspace's plan will renew on the same day of the month that it was upgraded (or a day later, if this falls on a weekend). To know what day to set your downgrade reminder, simply go to the workspace's settings page and look at your last invoice. (A link to the invoice would also have been emailed to you, as an owner on the workspace.)
Note that if you downgrade a workspace in the middle of its billing period, a refund of Airtable credits will get applied to that workspace automatically, prorated to its remaining paid commitment. This credit refund will go through the month after your most recent invoice.
It's only possible to upgrade your workspace and pay for Airtable with a credit card. We do offer an invoice payment option for Enterprise Scale and sales team-managed Business accounts. Click here if you are interested in learning more about Airtable Business or Enterprise Scale.
Airtable doesn't have a VAT number, as we're based in the United States and do not charge for VAT on our invoices.
For our self-serve plans, Airtable accepts all major credit cards (e.g. Visa, Mastercard, American Express, Discover, Diner's Club, and JCB).
Please make sure you’re credit card information is up-to-date (e.g. expiration date and CVV code) and that you're entering your credit card number without dashes or spaces.
If your credit card is still not processing, you may need to follow up with your bank to see if there are any issues on their end.
If you’re still having issues, please contact our Support team.
Airtable processes payments through Stripe. Please click this link for a list of reasons why a payment may fail.
Although we process payments through Stripe (a 3rd party processor), we are not able to manually enter your credit card for you or manually charge a credit card directly through Stripe. Credit cards are automatically processed through Airtable.
As soon as you upgrade your workspace to a paid plan, Airtable processes your credit card immediately. We also immediately process your payment as soon as the next invoice is created. Once the invoice is posted to your workspace, a link to the new invoice is sent via email directly to all workspace owners.
Our payment system is set up to upload only one credit card at a time. You do have the option to change your credit card information at any time.
Our payment system is set up to charge the entire invoice amount due to the credit card uploaded to the workspace. There isn’t a way to split a payment into multiple smaller payments for one invoice.
If you are unable to pay for the plan upfront on an annual cadence, we do offer a monthly plan. To change your plan from annually to monthly, please access your workspace settings page and select Change billing plan.
Yes. Airtable charges are subscription-based and not based on actual usage. If you’ve invited billable collaborators to your workspace and they do not log in or use the database, the workspace owner will still be charged.
Typically we issue refunds in Airtable credits which are posted to your workspace when your next invoice is created.
If you received a refund directly to your credit card, please allow five to ten business days for your bank to process the refund. If you are not seeing your credit card refund after ten business days, please contact your credit card company. Unfortunately, we're unable to influence how quickly the refund appears as a credit in your account.
If you have any questions or concerns about your refund, please contact our Support team.
All initial and ongoing charges for the workspace are charged to the payment card uploaded by a workspace Owner. Other billable users accessing the workspace do not pay for their access, and they'll have free features on other workspaces they belong to that aren't on a Team plan. Airtable plan changes are automatically prorated, accounting for the addition and removal of collaborators, as well as billing plan changes. On both monthly and annual plans, we bill or credit for any changes once per month. If you'd like certain people to have access to only certain bases, you can add them as base collaborators rather than workspace collaborators.
- If you are on monthly plan and change to the annual plan, you will be instantly changed to the annual plan, but you will not be invoiced for the entire year's commitment until the end of the current month. At that point, you will be charged for each billable collaborator for exactly 12 months (at the discounted rate for the annual billing plan).
- Conversely, if you move a workspace to a monthly plan in the middle of the annual plan subscription, you will be refunded in Airtable Credits for the rest of your annual commitment within a month.
While we are not offering any one-off discounts on our pricing, many users can make solid headway on our Free plan, until they decide the time is financially right to upgrade to gain paid plan features and increased storage limits. In the meantime, credits earned through referring others to Airtable can be applied toward the cost of a paid workspace to lower what you'd pay out of pocket.
Below is a list of FAQs about how collaborators affect your billing. To view more details about paying for collaborators, read the full article here.
On a Team plan workspace/base/interface, any collaborators with a permission level of Commenter, Editor, Creator, or Owner are classified as billable. Read-only collaborators are classified as non-billable and completely free of charge.
Please see this article that includes more details around charges for base and workspace collaborators.
Permission levels define what a collaborator can and cannot edit on a workspace or base. Click here for a complete overview of permission levels.
You can see who counts as a billable collaborator on your workspace from your workspace's settings page. You'll see all base and interface collaborators under the Billable Collaborators section. If you click the button named Add or manage workspace collaborators below that list, you will get a dialog that shows all workspace collaborators (excluding base collaborators).
Any collaborator can add other collaborators at their permission level or a lower permission level. For example, a commenter can add other commenters or read-only collaborators, but they cannot add an editor or a creator. Read-only collaborators can only invite other read-only collaborators. However, there is a setting that Owners can enable to restrict workspace sharing.
For monthly plans
- If you add a billable collaborator to a workspace on a monthly plan, you won't be charged until the next monthly billing date (which is typically the same day of the month as when the workspace was first upgraded). On that day, you'll be charged a prorated amount for the period of the previous month during which the collaborator had billable access to the workspace, as well as for the forthcoming month.
- If you remove a billable collaborator from a workspace on a monthly plan, on the next monthly billing date you will receive a prorated refund of Airtable Credits for the days that the collaborator did not have billable access to the upgraded workspace.
For annual plans
- If you add a billable collaborator to a workspace on an annual plan, you will initially be charged for the full remaining annual commitment for that collaborator. If you remove a billable collaborator from a workspace on the annual plan, then you will be granted a refund in Airtable credits prorated to the day the collaborator was removed.
- Adding a collaborator: Three months after upgrading a workspace to an annual Team plan ($240/billable collaborator/year), you add a billable collaborator to the workspace. You would then be charged an additional $180, for the new collaborator's access for the remaining nine months of the annual commitment.
- Removing a collaborator: Ten months after upgrading a workspace to an annual Team plan ($240/billable collaborator/year), you remove one billable collaborator from the workspace. You would then receive a prorated refund of $40 of Airtable Credits for annual commitment's remaining two months.
These examples are simplified for the sake of clarity - any of these charges or refunds would be prorated to the day any billable collaborators are added or removed.
Below is a list of FAQs about credits.
You'll receive $10 of Airtable credits for each person you invite to Airtable. You can invite people to use Airtable, and access an Airtable-referral link, from the Referrals and credits section of your Account page (Airtable.com/account, accessed from a laptop or desktop).
Here are a few scenarios that would result in you not receiving credits:
- The invitee already has an account.
- The invitee has not verified their account via email.
- The invitee has previously accepted another invitation for credits.
First, you need to transfer credits from your account to the workspace where you want to apply them. Once credits are applied to a workspace, any future invoices will automatically use any available credits to reduce the invoice amount.
- In the Billing plan section of the workspace settings page, there is an option to transfer personal credits to the workspace. Clicking the transfer option will bring up a window in which you can enter the number of credits you wish to transfer. You must transfer credits to a specific workspace in order for them to be applied to a bill.
- You can also apply personal Airtable credits to a workspace from the upgrade checkout screen by clicking the Apply up to $X in credit option above the total.
Airtable credits can only be transferred from your personal account to a workspace. If you need to transfer credits from your workspace back to your personal account, please contact our Support team.
Promotional Airtable credits are not redeemable for cash.
Any credits issued since January 1, 2023, expire one year following their accrual or upon expiration or termination of your Airtable Account, whichever is earlier. However, any credits accrued to a workspace on a Free plan will expire ninety (90) days after accrual (unless otherwise specified) if the workspace’s plan has not been upgraded to a paid plan. Credits have no currency or exchange value and are not transferable or refundable. Certain credits issued prior to January 1, 2023, have no expiration date. If you have additional questions regarding the expiration of your credits, please submit them using the Message Support link under the Help menu within Airtable or the How can we help? interface at this link.
You can view any referrals and available credits by:
- Opening the Referrals and credits section of your account page.
- From here, you can see the total number of credits you have and how you got those credits. You can also see every person you've invited, email out new invites, and find your referral link that you can use to get credits for referring new users.
No. Business and Enterprise accounts cannot use or earn credit via referrals.
Below is a list of FAQs about refunds. To view more details about refunds, read the full article here.
If you upgraded an Airtable workspace by mistake, you can proceed to downgrade by clicking the plan to the right of the workspace's name.
Upon downgrading, you'll be auto-issued a refund of Airtable credits, prorated to your remaining paid commitment. This credit refund will go through a month after your most recent invoice.
If you upgraded an Airtable workspace by mistake, you can downgrade by following the instructions above. Upon downgrading, you'll be auto-issued a refund of Airtable credits, prorated to your remaining paid commitment. This credit refund will go through a month after your most recent invoice.
If you didn't sign up for Airtable but have a charge from us on your credit card statement, we recommend first checking whether a coworker or family member may be using Airtable - in our experience, this accounts for most unexplained charges. If you can't identify who's responsible for a charge, contact us with the details of the charge (date, amount, and last four digits of the credit card), and we'd be glad to help figure this out.
If you live in a region with a mandatory refund policy, you may be eligible for a refund. As an example, customers living in the European Union are allowed to cancel a paid plan within 14 days of purchase and receive a refund.
We can only issue refunds if you take the following steps within the appropriate period of time (as specified by regional law):
- Contact support.
- If you live in a region that legally requires us to provide refunds, please let us know which region that is. Not providing this information may cause delays.
Downgrading your workspace's paid plan to Free before the end of the billing cycle means that your workspace will immediately drop down to the Free plan, and will lose access to the additional features provided by paid plans, as listed on our pricing page. You'll be refunded in Airtable credits for any additional time remaining on the previously paid plan commitment.
Below is a list of FAQs about canceling your account. To view more details about cancellation, read the full article here
If you would like to cancel/delete your account, you can do so on your Airtable account page. At the bottom of the overview section of your account page, there is an option you can click that says Delete your Airtable user account.
You can cancel your paid subscription by downgrading your workspace to the free plan. You will still have an active Airtable account.
If you cancel your Airtable account, all of your workspaces are still active if you are sharing your workspace with other collaborators. If you need to delete your Airtable account and all of the workspaces you are the Owner of, you’ll need to delete your workspaces first before deleting your Airtable account. For workspaces that need a new Owner, you likely want to grant another user Owner permissions before deleting your Airtable account.
Airtable is free as long as all of the workspaces you own are on the Free plan. There are limits associated with the Free plan, however. If a free workspace is over any of these limits, you will be asked to upgrade the workspace to one of our paid plans, which provide more storage space and many additional features. An overview of our pricing plans can be found here.
Billing access and ownership FAQs
All of your billing information is accessible through the workspace settings page.
If you are not an owner of a workspace, you will not be able to see the workspace settings page for that particular workspace. Please contact your workspace owner (or admin for Business or Enterprise Scale organizations) if you need access to the workspace settings page.
Due to our strict privacy and security policies, Airtable is unable to provide ownership information to anyone (including current or past non-owner collaborators on the workspace).
Workspaces can have more than one workspace owner at a time.
You can transfer ownership of your workspace to another user by following the steps in this article.