Downgrading your team's paid plan from Plus or Pro to Free before the end of the billing cycle means that your team will immediately drop down to the Free plan, and will lose access to the additional features provided by paid plans, including:
- Increased record limits
- Increased attachment space
- Extended revision and snapshot history
- Form customization (for Pro plans)
- Personal views (for Pro plans)
- Additional select token colors (for Pro plans)
Your team will then be prorated for the remainder of your billing cycle in Airtable credits (not cash).
For users in regions that legally require refunds
If you live in a region with a mandatory refund policy, you may be eligible for a refund. As an example, customers living in the European Union are allowed to cancel a paid plan within 14 days of purchase and receive a refund.
We can only issue refunds if you take the following steps within the appropriate period of time (as specified by regional law):
- Contact support.
- If you live in a region that legally requires us to provide refunds, please let us know which region that is. Not providing this information may cause delays.