Find answers to frequently-asked questions related to payments here:
What payment methods are accepted?
For our self-serve plans, Airtable accepts all major credit cards (e.g. Visa, Mastercard, American Express, Discover, Diner's Club, and JCB).
What should I do if my credit card is rejected?
Please make sure you’re credit card information is up-to-date (e.g. expiration date and CVV code) and that you're entering your credit card number without dashes or spaces.
If your credit card is still not processing, you may need to follow up with your bank to see if there are any issues on their end.
If you’re still having issues, please contact email@example.com
Why did my payment fail?
Airtable processes payments through Stripe. Please click this link for a list of reasons why a payment may fail.
Can you manually enter my payment for me?
Although we process payments through Stripe (a 3rd party processor), we are not able to manually enter your credit card for you or manually charge a credit card directly through Stripe. Credit cards are automatically processed through Airtable.
Can I get my invoice before you charge my credit card?
As soon as you upgrade your workspace to a premium paid plan, Airtable processes your credit card immediately. We also immediately process your payment as soon as the next invoice is created. Once the invoice is posted to your workspace, a link to the new invoice is sent via email directly to all workspace owners.
Can I pay for my invoice with more than one credit card?
Our payment system is set up to upload only one credit card at a time. You do have the option to change your credit card information at any time.
Can I split my payment into smaller payments?
Our payment system is set up to charge the entire invoice amount due to the credit card uploaded to the workspace. There isn’t a way to split a payment into multiple smaller payments for one invoice.
If you are having issues with paying your entire annual invoice, we do offer a monthly plan. To change your plan from annually to monthly, please access your workspace settings page and select "Change billing plan".
Do I have to pay for Airtable if I don’t actually use it?
Yes. Airtable charges are subscription-based and not based on actual usage. If you’ve invited billable collaborators to your workspace and they do not log in or use the database, the workspace owner will still be charged.
When do I get my refund?
Typically we issue refunds in Airtable credits which are posted to your workspace when your next invoice is created.
If you received a refund directly to your credit card, please allow five to ten business days for your bank to process the refund. If you are not seeing your credit card refund after ten business days, please contact your credit card company. Unfortunately, we're unable to influence how quickly the refund appears as a credit in your account.
If you have any questions or concerns about your refund, please contact firstname.lastname@example.org.