Find answers to frequently-asked questions related to invoices here:
Why do I have two different documents for my payment?
For each monthly payment you will receive one invoice which details your transactions and one receipt for proof of payment.
What billing period am I paying for?
Airtable charges for the billing period moving forward.
For example: if you received a $24.00 monthly charge on your credit card dated for January 15, 2020, the invoice billing period is from January 15, 2020 to February 15, 2020.
How do prorated charges work?
Airtable creates invoices on a monthly basis; however the charge for each billable collaborator is calculated by the day. If you add a billable collaborator during the previous billing period, you will see a prorated charge on your next monthly invoice.
What is the total on my invoice?
The total on your invoice is calculated by adding prorated charges from the previous billing period, plus your current number of billable collaborators, minus applied Airtable credits. The total on your invoice will match the total on your receipt.
Why am I getting an invoice with a zero balance?
We issue invoices on a monthly basis for all of our premium paid plans including annual plans. If you did not make any changes to your annual billing plan your invoice will result in a $0.00 balance.
What is the currency of my Airtable invoice?
Airtable is based in the United States so our prices and the amounts on your invoice are in USD. Currency conversions are handled by our payment processor, Stripe. Here is some information about how Stripe handles them.
Does my workspace auto-renew?
Airtable plans renew automatically, whether on a monthly or annual billing cycle. Though it's not possible to set a workspace to auto-downgrade at the conclusion of its billing period, setting a personal reminder to downgrade the workspace the day before its renewal can ensure you switch it to our free plan in plenty of time. (Please note the lower limits that would then apply to bases in the downgraded workspace.)
A workspace's plan will renew on the same day of the month that it was upgraded (or a day later, if this falls on a weekend). To know what day to set your downgrade reminder, simply go to the workspace's settings page and look at your last invoice. (A link to the invoice would also have been emailed to you, as an owner on the workspace.)
Note that if you downgrade a workspace in the middle of its billing period, a refund of Airtable credits will get applied to that workspace automatically, prorated to its remaining paid commitment. This credit refund will go through a month after your most recent invoice.
Can I auto-forward my invoices to another email address?
Workspace invoices are always sent to all owners of the upgraded workspace. At the moment, the only way to send invoices to a different email address is by adding an additional owner to the upgraded workspace with the desired email address. Please keep in mind that if this person is not already a billable collaborator on the workspace, this will add to the cost of the workspace.