Overview

As part of our recent Automations feature release, a new action for Jira is available for beta testing. You can use this automation action to create an issue in Jira Cloud. Basic setup instructions for Automations can be found in our Creating an automation support article.

Setup

Choose a trigger

To start, add a new automation. You’ll need to setup your trigger to run for the content you want to use to create a Jira issue action. 

Add an action

After your trigger is configured, add the "Create issue" action from the list of available actions. 

You'll then be prompted to select your Jira account. Afterwards, you can configure the following details to send to Jira: 

• Summary
• Description
• Labels

After configuring these options, make sure to run a test for the action to ensure everything is setup properly.

Limitations

Below are the current limitations for this automation action: 

• Does not support creating sub-tasks.
• Does not support custom fields that are not strings (e.g. checkboxes)

FAQs

What if I have JIRA Server (self-hosted / on-site)?
The current version only supports JIRA Cloud, not JIRA Server. We may consider JIRA Server in the future given enough customer interest.

Does it support custom fields?
Yes, but only string fields. See Limitations below.

How do I use multiple JIRA sites?
To connect another JIRA site, you can select “Connect new account” from the account selection menu, and select the desired site as part of the authorization process.

How do I connect multiple Atlassian / JIRA accounts?
This is a bit more complicated due to the JIRA account authorization process. To add a second JIRA account, you have to first log out of Atlassian in the same browser. Then, select “Connect new account” from the account selection menu and log in via the desired Atlassian account.