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    Airtable Sync integration: Gong
    • 24 Jan 2025
    • 2 Minutes à lire
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    Contenu

    Airtable Sync integration: Gong

    • Mis à jour le 24 Jan 2025
    • 2 Minutes à lire
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      Lumière
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    Résumé de l’article

    Plan availability

    Integrating Gong with Airtable is only available to ProductCentral customers.

    Permissions

    • "Creator" permissions are required to set up the initial sync.

    • "Owner" and "Creator" permissions are required to create or update synced tables.

    • Gong technical admin permissions are required to set up an OAuth sync.

    Platform(s)

    Web/Browser, Mac app, and Windows app

    Related reading

    What is Gong?

    Gong captures customer interactions then delivers insights at scale, empowering teams to make decisions based on data instead of opinions.

    What can you do with Gong as a first-party sync source in Airtable?

    Gong brings customer interactions into ProductCentral to help inform your team or company's product roadmap—allowing you to add custom visualizations and interfaces to your managed solution.

    What should I consider before integrating Airtable and Gong?

    Before integrating Airtable and Gong, we encourage you to consider or take the following actions:

    • Contractual requirements that prohibit third-party export.  

    • Mark necessary customer interactions as “Private”—excluding them from Gong/Airtable sync.

    How do I integrate Airtable and Gong?

    NOTE

    • Airtable uses this integration to request data via HTTPS exclusively for the sync.

    • Before making changes to Airtable, you need to set up an OAuth integration with your Gong account.

    To set up an OAuth integration between Airtable and Gong:

    NOTE

    When integrating Airtable and Gong, we request the minimum read scopes necessary to make the Airtable Sync integration work.

    1. Open your Airtable homepage.

    2. Create or open your preferred base.

    3. Click your account avatar in the top-right corner.

    4. Click Integrations.

    5. Click + Connect new account.

    6. Search for and select Gong.

    7. Click Allow.

    Gong's OAuth consent screen

    To integrate Airtable and Gong:  

    1. Configure a sync.

    2. Select a start date for calls to begin.

    3. (Optional) select an end date for calls to stop.

      1. If no end date is selected, your table will sync from the start time to the sync time (whether manual or automatic).

    For example, if your initial sync is set up on 1/14 with a start time of "1/1-now" on 1/14, the sync is scheduled from 1/1 through the sync time on the 14th.

    When the automatic sync starts for the same table on 1/15, the included data will be from 1/1 to the sync time on 1/15.

    NOTE

    Syncing occurs every 6 hours but can be adjusted to sync only when manually requested.

    FAQs

    What is the record limit for a table that is synced to Gong?

    The Airtable and Gong integration allows for 40,000 records per synced table instead of the default 10,000 records per synced table.

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