Airtable sync integration: Zendesk
  • 16 Nov 2023
  • 3 Minutes à lire
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Airtable sync integration: Zendesk

  • Sombre
  • PDF

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Article Summary

Airtable Sync integration allows you to bring information from external tools into a single, centralized table within Airtable. This article covers how you can sync ticket information from a particular Zendesk view that you have set up in order to create a synced table in a base.


Plan availabilityBusiness and Enterprise Scale access only

Owners/Creators - In order to create or update synced tables, you'll need to have creator permissions in the base where you are setting up the sync.

Platform(s)Web/Browser, Mac app, and Windows app
Related reading
  • Sync - Basic setup - If you haven’t set up a sync before, we recommend first reading this article to become familiarized with how the Airtable Sync feature generally works.
  • Airtable Sync FAQs - Answers to common questions that might help unblock you if you are encountering issues.

Setting up a Zendesk sync

Step 1: Add a new synced table

You can find the option to sync with Zendesk by pressing the “+” button next to the table furthest to the right in your base.


Step 2: Select Zendesk account

Next up, if this is the first time you are connecting your Airtable account with Zendesk, then you will need to press the “+ Connect new account” button.


This will bring up a new window where you will enter your company’s Zendesk subdomain. For the example below, we use Airtable, since that is our subdomain.


We use OKTA for user authentication at Airtable. Depending on your company’s sign-in processes you may need to enter your Zendesk username and password.

Step 3: Select a view to sync

After successfully connecting to your Zendesk account you should see a list of all of the views that you have set up within Zendesk. Pick a view that you are looking to sync into Airtable and click “Next.”


Step 4: Select fields to sync

After clicking next, you’ll be presented with two sync options; you can sync:

  1. All fields from the Zendesk source view, including any fields added to that Zendesk view in the future.
  2. Specific fields from the Zendesk source view. (Default)

For the Zendesk sync option, field selection will default to the “Specific fields in source view…” option with the 13 common field types within Zendesk automatically toggled on.

1. Subject

6. Priority

10. Via

2. Status

7. Created

11. Tags

3. Assignee

8. Updated


4. Description

9. Requester

13. ID

5. Type

Additionally, you’ll be shown a menu where you can toggle each individual field that you want to sync from the Zendesk view that you’ve chosen.


Step 5: Create synced table

Before creating your synced table, there are “Settings” options that allow you to choose how often you want to sync, and how to handle deleted or hidden fields in the Zendesk view source.

  • The frequency of syncing. Right now, the options are manual syncing and automatic syncing which happens around every 5 minutes.
  • Whether or not deleted fields in Zendesk should be removed from the Airtable table. By default, deleted rows will be removed.



Are there any limitations to be aware of for this sync integration?
  • Due to how the Zendesk API works, we can only show the oldest 1000 views a user has access to. If you are unable to see a particular view, this may be the reason why.
  • The maximum number of records that can be synced is 10,000 by default. This is a limit that we impose to ensure reasonable performance. There is no way to "batch" a sync, it is all or nothing. This means that any Zendesk view connected in this sync that contains more than 10,000 will be incompletely synced. As a workaround, if you can batch Zendesk views into 10,000 tickets a piece, then you can sync each view as a different table in Airtable. Remember that your plan's record limits per base will come into play here as well.
What happens if the user who set up the sync becomes deactivated/deleted?

The sync will stop working and will require a different user to reconnect or set up a similar sync integration under their own login information.

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