Service accounts overview

Service accounts are non-user accounts created by admins that can access Airtable's APIs. 

Enterprise customers can create these service accounts, add them to bases and workspaces,  and use them to connect to external services and integrations. Service accounts do not have a logged-in experience and are not billed accounts.

Introduction

Service accounts in the Admin Panel

Enterprise admins can manage service accounts from the Admin Panel—granting them access to workspaces and bases. 

Service accounts are designed to set up API integrations—using a personal access token or by authorizing an OAuth integration—independent of any specific user at your enterprise, enabling the integration to continue working even if a user departs your organization.

Creating & deleting service accounts

From the User's section of the Admin Panel, admins can create, delete, edit, and grant admin access to individual service accounts. All service account profiles feature the user's name, last date used, created at date/time, and created by field.

To create a service account:

1. Visit your Admin Panel and select Users from the side menu.
2. Select the Service accounts tab. 
3. Click Create service account. 
4. Assign your service account a name and email address.

After creating an account, it is always available under the Service accounts section of the User's panel.

To delete a service account:

1. Visit your Admin Panel and select Users from the side menu.
2. Select the Service accounts tab. 
3. Select the name of the service account you want to delete.
4. Click … to the right of the Created field. 
5.  Select Delete service account and click Delete. 

Deleting in bulk is also supported via the checkboxes to the left of the service accounts.

Service account details

The Admin Panel's service accounts tab allows you to view new or previously created service accounts. And by selecting an individual account, you can review that account's unique information and permissions. 

Workspaces & bases overview 

Within the service account details page, the Workspaces and Bases tabs allow admins to:

• View which workspaces and bases individual service accounts can access.
• Give or revoke a service account's access to specific workspaces and bases.

Creating & managing personal access tokens

To create personal access tokens:

1. Visit your Admin Panel and select Users from the side menu. 
2. Select the Service accounts tab.
3. Select the name of the account you want to view. 
4. Click Personal access tokens. 
5. Click Create personal access token and name the token. 
6. Grant the personal access token base-specific permissions and resources.

To manage personal access tokens:

1. Navigate to the Service accounts details page (see above).
2. Click … to the right of the Date created field. 
3. Choose between Edit token, Regenerate token, or Delete token. 

Managing integrations

Service accounts can be used when authorizing new OAuth integrations. Enterprise admins must choose between authorizing themselves or as service accounts in their enterprise.

Once an integration has been authorized as a service account you can manage the integration via the Enterprise Admin Panel:

1. Visit your Admin Panel and select Users from the side menu.
2. Select the Service accounts tab.
3. Select the name of the account you want to view.
4. Click Third-party integrations.
5. Click … to the right of the Date created field for the integration you wish to manage. 
6. Click Edit permissions to choose between:
   1. Revoking access for the integration entirely.
   2. Or changing the resources the integration can access.

Downloading service accounts CSVs

Service account CSVs include:

• User IDs
• User first names 
• User emails 
• Account types 
• Activity time stamps
• Date and time joined (UTC)

To download a service account CSV:

1. Visit your Admin Panel and select Users from the side menu. 
2. Click CSV next to the Create service account button.

FAQs