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    Contacting Airtable Support
    • 12 Apr 2023
    • 2 Minutes to read
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    Contacting Airtable Support

    • Updated on 12 Apr 2023
    • 2 Minutes to read
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    Article Summary

    Airtable offers our customers support in a variety of ways, spanning everything from self-service educational content to help from our active community of users to assistance from our internal support team.

    To contact Airtable Support:

    1. Log into your Airtable account to access your homepage. 
    2. Click HELP on the right-hand side of the top navigation bar. 
    3. Click Message support and select from the available options or type your query.
    NOTE
    Once redirected to Airtable's contact form, you can provide information like your exact issue type, give additional context, and upload relevant files for the support team.

    Airtable issue types 

    Issue types

    Issue typeDescription of issue
    General product/billing issues or guidanceYour question or issue requires customer support to resolve. No workarounds appear to be available. Airtable is accessible and operational.
    Loss of business-critical functionality 1Airtable's performance or functionality is severely degraded or unstable. The issue is impacting your core business processes and/or several users at the same time.
    Airtable is downAirtable is inaccessible or core functionality driving business processes is inoperable. Issue is impacting a high number of users.

    1 If you are experiencing issues that match the descriptions listed above, please check out Airtable's status page for the most up-to-date information.

    Airtable self-service resources 

    Self-service resourcesDescription
    Help centerProduct and support documentation, FAQs, troubleshooting guides, and feature overviews.
    Airtable Community A place for Airtable users to connect and collaborate in building out custom workflows in Airtable.
    Airtable GuidesEducational guides that link together different features and concepts to walk through building out workflows.
    Airtable YouTube channel

    A collection of videos detailing recent feature releases, how-to walkthroughs, and feature overviews.

    Airtable Service PartnersSpeed up work and discover new ways Airtable can serve your business.

    FAQs

    How do I contact Airtable Support from the help center?

    You can contact Airtable Support using this link or by clicking the blue conversation icon in the bottom-right corner of the screen.

    Does Airtable offer phone support?
    Airtable offers support primarily over email and doesn't currently offer phone support.
    When will I get a response from Airtable Support?
    Airtable typically responds within 1-2 business days.
    How can I get the best support and answers using Airtable’s support bot?

    Type a few clear words about your question or issue, and we'll attempt to find an answer using our Help center. For example:

    • 🟢 Do this = "How to create automations"
    • 🔴 Not this = "I want to create an automation for my product" 
    Does Airtable have an in-product help center?

    Yes, the in-product help center is accessible by clicking Help from any base or interface (in the top-right-hand)—offering interactive guides, videos, and documentation.

    How do I contact Airtable Support without an account?
    To contact support, create a free account or you can reach out to our sales team.
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