- 12 Apr 2023
- 2 Minutes to read
Contacting Airtable Support
- Updated on 12 Apr 2023
- 2 Minutes to read
Airtable offers our customers support in a variety of ways, spanning everything from self-service educational content to help from our active community of users to assistance from our internal support team.
To contact Airtable Support:
- Log into your Airtable account to access your homepage.
- Click HELP on the right-hand side of the top navigation bar.
- Click Message support and select from the available options or type your query.
Airtable issue types
|Issue type||Description of issue|
|General product/billing issues or guidance||Your question or issue requires customer support to resolve. No workarounds appear to be available. Airtable is accessible and operational.|
|Loss of business-critical functionality 1||Airtable's performance or functionality is severely degraded or unstable. The issue is impacting your core business processes and/or several users at the same time.|
|Airtable is down||Airtable is inaccessible or core functionality driving business processes is inoperable. Issue is impacting a high number of users.|
1 If you are experiencing issues that match the descriptions listed above, please check out Airtable's status page for the most up-to-date information.
Airtable self-service resources
|Help center||Product and support documentation, FAQs, troubleshooting guides, and feature overviews.|
|Airtable Community||A place for Airtable users to connect and collaborate in building out custom workflows in Airtable.|
|Airtable Guides||Educational guides that link together different features and concepts to walk through building out workflows.|
|Airtable YouTube channel|
A collection of videos detailing recent feature releases, how-to walkthroughs, and feature overviews.
|Airtable Service Partners||Speed up work and discover new ways Airtable can serve your business.|
You can contact Airtable Support using this link or by clicking the blue conversation icon in the bottom-right corner of the screen.
Type a few clear words about your question or issue, and we'll attempt to find an answer using our Help center. For example:
- 🟢 Do this = "How to create automations"
- 🔴 Not this = "I want to create an automation for my product"
Yes, the in-product help center is accessible by clicking Help from any base or interface (in the top-right-hand)—offering interactive guides, videos, and documentation.