- 12 Apr 2023
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Contacting Airtable Support
- Updated on 12 Apr 2023
- 2 Minutes to read
- Print
- DarkLight
Airtable offers our customers support in a variety of ways, spanning everything from self-service educational content to help from our active community of users to assistance from our internal support team.
To contact Airtable Support:
- Log into your Airtable account to access your homepage.
- Click HELP on the right-hand side of the top navigation bar.
- Click Message support and select from the available options or type your query.
Airtable issue types
Issue type | Description of issue |
---|---|
General product/billing issues or guidance | Your question or issue requires customer support to resolve. No workarounds appear to be available. Airtable is accessible and operational. |
Loss of business-critical functionality 1 | Airtable's performance or functionality is severely degraded or unstable. The issue is impacting your core business processes and/or several users at the same time. |
Airtable is down | Airtable is inaccessible or core functionality driving business processes is inoperable. Issue is impacting a high number of users. |
1 If you are experiencing issues that match the descriptions listed above, please check out Airtable's status page for the most up-to-date information.
Airtable self-service resources
Self-service resources | Description |
Help center | Product and support documentation, FAQs, troubleshooting guides, and feature overviews. |
Airtable Community | A place for Airtable users to connect and collaborate in building out custom workflows in Airtable. |
Airtable Guides | Educational guides that link together different features and concepts to walk through building out workflows. |
Airtable YouTube channel | A collection of videos detailing recent feature releases, how-to walkthroughs, and feature overviews. |
Airtable Service Partners | Speed up work and discover new ways Airtable can serve your business. |
FAQs
You can contact Airtable Support using this link or by clicking the blue conversation icon in the bottom-right corner of the screen.
Type a few clear words about your question or issue, and we'll attempt to find an answer using our Help center. For example:
- 🟢 Do this = "How to create automations"
- 🔴 Not this = "I want to create an automation for my product"
Yes, the in-product help center is accessible by clicking Help from any base or interface (in the top-right-hand)—offering interactive guides, videos, and documentation.