Contacting Airtable Support
- 22 Mar 2023
- 1 Minute to read
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Contacting Airtable Support
- Updated on 22 Mar 2023
- 1 Minute to read
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Print
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Airtable offers our customers support in a variety of ways, spanning everything from self-service educational content to help from our active community of users to assistance from our internal support team.
To contact Airtable Support:
- Log into your Airtable account to access your homepage.
- Click HELP on the right-hand side of the top navigation bar.
- Click Message support and select from the available options or type your query.
NOTE
Once redirected to Airtable's contact form, you can provide information like your exact issue type, give additional context, and upload relevant files for the support team.
Airtable issue types
Issue types
| Issue type | Description of issue |
|---|---|
| General product/billing issues or guidance | Your question or issue requires customer support to resolve. No workarounds appear to be available. Airtable is accessible and operational. |
| Loss of business-critical functionality 1 | Airtable's performance or functionality is severely degraded or unstable. The issue is impacting your core business processes and/or several users at the same time. |
| Airtable is down | Airtable is inaccessible or core functionality driving business processes is inoperable. Issue is impacting a high number of users. |
1 If you are experiencing issues that match the descriptions listed above, please check out Airtable's status page for the most up-to-date information.
Airtable self-service resources
| Self-service resources | Description |
| Help center | Product and support documentation, FAQs, troubleshooting guides, and feature overviews. |
| Airtable Community | A place for Airtable users to connect and collaborate in building out custom workflows in Airtable. |
| Airtable Guides | Educational guides that link together different features and concepts to walk through building out workflows. |
| Airtable YouTube channel | A collection of videos detailing recent feature releases, how-to walkthroughs, and feature overviews. |
| Airtable Service Partners | Speed up work and discover new ways Airtable can serve your business. |
FAQs
How do I contact Airtable Support from the help center?
You can contact Airtable Support using this link or by clicking the blue conversation icon in the bottom-right corner of the screen.
Does Airtable offer phone support?
Airtable offers support primarily over email and doesn't currently offer phone support.
When will I get a response from Airtable Support?
Airtable typically responds within 1-2 business days.
How can I get the best support and answers using Airtable’s support bot?
Type a few clear words about your question or issue, and we'll attempt to find an answer using our Help center. For example:
- 🟢 Do this = "How to create automations"
- 🔴 Not this = "I want to create an automation for my product"
How do I contact Airtable Support without an account?
To contact support, create a free account or you can reach out to our sales team.
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