Airtable billing overview
  • 16 Apr 2024
  • 18 Minutes to read
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Airtable billing overview

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Article summary

Learn how to understand and manage billing for self-serve billing Team and Business workspaces in Airtable. Airtable offers both free and paid plans. Our paid plans offer increased levels of usage and additional features. For a full overview of our plans and pricing, please visit airtable.com/pricing. For Enterprise Scale billing questions, please reach out to your Customer Success Manager or sales representative.

How billing works

  • Self-serve plans in Airtable are per workspace, not per account. You can upgrade one workspace and still have any number of free workspaces.

    • Team plan - If you're upgrading a workspace, we will charge for any workspace collaborator or base collaborator with Commenter permissions or greater to at least one base or interface on the upgraded workspace.

    • Business plan - If you're upgrading a workspace, we will charge for any workspace collaborator or base collaborator with Editor permissions or greater to at least one base or interface on the upgraded workspace.  

  • We do not charge for read-only collaborators, form submissions, or share links on any of our paid plans.

  • You can read a bit more about this on our pricing page. You may find our Collaborator Billing FAQs helpful as well.

  • Sales-managed plans (Enterprise Scale and Business) are billed differently. Please contact our sales team for more information.

Note

Only the owner of a workspace will be able to view the workspace settings page in order to take many of the billing actions described on this page, such as upgrading a workspace, updating billing information, and making changes to the workspace plan. All non-owner collaborators on a workspace will not be able to access its billing information.

How to check your workspace's plan

To begin, you must have workspace Owner permissions to follow these steps:

  • Step 1: Log into Airtable or navigate to the homescreen.

  • Step 2: Move your cursor to the left sidebar of the homescreen to find the section named All workspaces. From here you can choose whichever workspace you want to check first.

  • Step 3: Near the top right portion of the workspace page you’ll see a … icon. Click this icon and then click Workspace settings.

  • Step 4: This will open the workspace settings in a new browser tab. From here you can find out which plan you are on under the Workspace plan section on the right side of the page.

Alternatively, if you are already logged into Airtable, then you can navigate to the account page, choose a workspace from the left side of the page and check your plan under the Workspace plan section.

NOTE

For sales-managed Airtable Enterprise Scale or Business plans, billing is calculated differently. Please contact sales if you have further questions.

Invoice FAQs

Below is a list of FAQs about invoices. To view more details about invoices, read the full article here.

Can I add information to my invoice?

Can I auto-forward my invoices to another email address?

Workspace invoices are always sent to all owners of the upgraded workspace. At the moment, the only way to send invoices to a different email address (aside from forwarding them via email) is by adding an additional owner to the upgraded workspace with the desired email address. Please keep in mind that if this person is not already a billable collaborator on the workspace, this will add to the cost of the workspace.

What billing period am I paying for?

Airtable charges for the upcoming billing period. For example: If you received a $24.00 monthly charge on your credit card dated January 10th, 2024, the invoice billing period is from January 10th, 2024 to February 10th, 2024.

How do prorated charges work?

Airtable creates invoices on a monthly basis, however, the charge for each billable collaborator is calculated by the day. If you add a billable collaborator during the previous billing period, you will see a prorated charge on your next monthly invoice.

What is the total on my invoice?

The total on your invoice is calculated by adding prorated charges from the previous billing period, plus your current number of billable collaborators, minus any available Airtable credits on your workspace. The total on your invoice will match the total on your receipt.

What is the currency of my Airtable invoice?

Airtable is based in the United States so our prices and the amounts on your invoice are in USD. Currency conversions are handled by our payment processor, Stripe. Here is some information about how Stripe handles them.

Does my workspace auto-renew?

Airtable defaults to downgrading workspaces at the end of the current billing period rather than immediately when the customer changes the billing plan to Free. However, users can reactivate their workspace at any time during the pending downgrade changes period.

A workspace's plan will renew on the same day of the month that it was upgraded (or a day later if this falls on a weekend). To know what day to set your downgrade reminder, simply go to the workspace's settings page and look at your last invoice. (A link to the invoice would also have been emailed to you, as an owner of the workspace.)

Note that if you downgrade a workspace in the middle of its billing period, a refund of Airtable credits will get applied to that workspace automatically, prorated to its remaining paid commitment. This credit refund will go through the month after your most recent invoice.

Can I pay for Airtable by invoice?

It's only possible to upgrade your workspace and pay for Airtable with a credit card. We do offer an invoice payment option for Enterprise Scale and sales team-managed Business accounts. Click here if you are interested in learning more about Airtable Business or Enterprise Scale.

I don’t see my invoices in Admin Panel (Enterprise Scale and Business plans only), why might that be?

Invoices for plans not paid with a credit card (ACH/Invoiced) are not available in Admin Panel. In these cases, invoices are sent via email and not tracked in Admin Panel.

Does Airtable charge a VAT?

Airtable doesn't have a VAT number, as we're based in the United States and do not charge for VAT on our invoices.

Payment FAQs

What payment methods are accepted?

Airtable accepts all major credit cards, bank debits, Apple Pay, and Google Pay for self-serve plans.

How do I change the credit card I use for billing?

You can change your credit card from the Payment section on your upgraded workspace's settings page.

What should I do if my credit card is rejected?

Please make sure you’re credit card information is up-to-date (e.g. expiration date and CVV code) and that you're entering your credit card number without dashes or spaces.

  • If your credit card is still not processing, you may need to follow up with your bank to see if there are any issues on their end.

  • If you’re still having issues, please contact our Support team.

Why did my payment fail?

Airtable processes payments through Stripe. Please click this link for a list of reasons why a payment may fail.

Can you manually enter my payment for me?

Although we process payments through Stripe (a 3rd party processor), we are not able to manually enter your credit card for you or manually charge a credit card directly through Stripe. Credit cards are automatically processed through Airtable.

Can I get my invoice before you charge my credit card?

As soon as you upgrade your workspace to a paid plan, Airtable processes your credit card immediately. We also immediately process your payment as soon as the next invoice is created. Once the invoice is posted to your workspace, a link to the new invoice is sent via email directly to all workspace owners.

Can I pay for my invoice with more than one credit card?

Our payment system is set up to upload only one credit card at a time. You do have the option to change your credit card information at any time.

Can I split my payment into smaller payments?

Our payment system is set up to charge the entire invoice amount due to the credit card uploaded to the workspace. There isn’t a way to split a payment into multiple smaller payments for one invoice.

If you are unable to pay for the plan upfront on an annual cadence, we do offer a monthly plan. To change your plan from annually to monthly, please access your workspace settings page and select Change billing plan.

Do I have to pay for Airtable if I don’t use it?

Yes. Airtable charges are subscription-based and not based on actual usage. If you’ve invited billable collaborators to your workspace and they do not log in or use the database, the workspace owner will still be charged.

When do I get my refund?

Typically we issue refunds in Airtable credits which are posted to your workspace when your next invoice is created.

If you received a refund directly to your credit card, please allow five to ten business days for your bank to process the refund. If you are not seeing your credit card refund after ten business days, please contact your credit card company. Unfortunately, we're unable to influence how quickly the refund appears as a credit in your account.

If you have any questions or concerns about your refund, please contact our Support team.

How are ongoing charges processed?

All initial and ongoing charges for the workspace are charged to the payment card uploaded by a workspace Owner. Other billable users accessing the workspace do not pay for their access, and they'll have free features on other workspaces they belong to that aren't on a Team plan. Airtable plan changes are automatically prorated, accounting for the addition and removal of collaborators, as well as billing plan changes. On both monthly and annual plans, we bill or credit for any changes once per month. If you'd like certain people to have access to only certain bases, you can add them as base collaborators rather than workspace collaborators.

What happens if I change my plan from monthly to annually? And vice versa?

  • If you are on monthly plan and change to the annual plan, you will be instantly changed to the annual plan, but you will not be invoiced for the entire year's commitment until the end of the current month. At that point, you will be charged for each billable collaborator for exactly 12 months (at the discounted rate for the annual billing plan). 

  • Conversely, if you move a workspace to a monthly plan in the middle of the annual plan subscription, you will be refunded in Airtable Credits for the rest of your annual commitment within a month.

Are there any discounts available?

While we are not offering any one-off discounts on our pricing, many users can make solid headway on our Free plan, until they decide the time is financially right to upgrade to gain paid plan features and increased storage limits. In the meantime, credits earned through referring others to Airtable can be applied toward the cost of a paid workspace to lower what you'd pay out of pocket.

Can I pay for Airtable with a 3D secure-enabled credit card?

No, credit cards with 3D Secure enabled are not compatible with Airtable payment processing.

How are workspaces charged after upgrading to a Business plan?

Business plans paid via credit card use the credit card assigned on the Admin Panel Billing page. If you upgrade to a Business plan, then any individual workspaces migrated to the Business plan will not use any attached credit cards in those workspaces for future payments. This is because Free and Team plans operate on a per workspace level, whereas Business plans can contain multiple workspaces.

Collaborator FAQs

Below is a list of FAQs about how collaborators affect your billing. To view more details about paying for collaborators, read the full article here.

Who counts as a billable collaborator?

On a Team plan workspace/base/interface, any collaborators with a permission level of Commenter, Editor, Creator, or Owner are classified as billable. Read-only collaborators are classified as non-billable and completely free of charge. Enterprise Scale and Business plan user collaboration is calculated differently.

How will I be charged for billable collaborators?

Please see this article that includes more details around charges for base and workspace collaborators.

What are permission levels?

Permission levels define what a collaborator can and cannot edit on a workspace or base. Click here for a complete overview of permission levels.

Can I see a list of all my collaborators?

You can see who counts as a billable collaborator on your workspace from your workspace's settings page. You'll see all base and interface collaborators under the Billable Collaborators section. If you click the button named Add or manage workspace collaborators below that list, you will get a dialog that shows all workspace collaborators (excluding base collaborators).

Can anyone in my workspace invite another collaborator?

Any collaborator can add other collaborators at their permission level or a lower permission level. For example, a commenter can add other commenters or read-only collaborators, but they cannot add an editor or a creator. Read-only collaborators can only invite other read-only collaborators. However, there is a setting that Owners can enable to restrict workspace sharing.

What happens if I change the number of billable collaborators on a workspace?

For monthly plans

  • If you add a billable collaborator to a workspace on a monthly plan, you won't be charged until the next monthly billing date (which is typically the same day of the month as when the workspace was first upgraded). On that day, you'll be charged a prorated amount for the period of the previous month during which the collaborator had billable access to the workspace, as well as for the forthcoming month.

  • If you remove a billable collaborator from a workspace on a monthly plan, on the next monthly billing date you will receive a prorated refund of Airtable Credits for the days that the collaborator did not have billable access to the upgraded workspace.

For annual plans

  • If you add a billable collaborator to a workspace on an annual plan, you will initially be charged for the full remaining annual commitment for that collaborator. If you remove a billable collaborator from a workspace on the annual plan, then you will be granted a refund in Airtable credits prorated to the day the collaborator was removed.

    • Adding a collaborator: Three months after upgrading a workspace to an annual Team plan ($240/billable collaborator/year), you add a billable collaborator to the workspace. You would then be charged an additional $180, for the new collaborator's access for the remaining nine months of the annual commitment.

    • Removing a collaborator: Ten months after upgrading a workspace to an annual Team plan ($240/billable collaborator/year), you remove one billable collaborator from the workspace. You would then receive a prorated refund of $40 of Airtable Credits for annual commitment's remaining two months.

These examples are simplified for the sake of clarity - any of these charges or refunds would be prorated to the day any billable collaborators are added or removed

Credits FAQs

How do I earn Airtable credits?

You'll receive $10 of Airtable credits for each person you invite to Airtable. You can invite people to use Airtable, and access an Airtable-referral link, from the Referrals and credits section of your Account page (Airtable.com/account, accessed from a laptop or desktop).

If you would like to invite someone to collaborate with you in Airtable, you will need to add them as a base or workspace collaborator (you will still receive Airtable credits when doing so).

Here are a few scenarios that would result in you not receiving credits:

  1. The invitee already has an account.

  2. The invitee has not verified their account via email.

  3. The invitee has previously accepted another invitation for credits.

How do I reduce my invoice by applying credits?

First, you need to transfer credits from your account to the workspace where you want to apply them. Once credits are applied to a workspace, any future invoices will automatically use any available credits to reduce the invoice amount.

  • In the Billing plan section of the workspace settings page, there is an option to transfer personal credits to the workspace. Clicking the transfer option will bring up a window in which you can enter the number of credits you wish to transfer. You must transfer credits to a specific workspace in order for them to be applied to a bill.
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  • You can also apply personal Airtable credits to a workspace from the upgrade checkout screen by clicking the Apply up to $X in credit option above the total.

Can I transfer Airtable credits from my workspace back to my personal account?

Airtable credits can only be transferred from your personal account to a workspace. If you need to transfer credits from your workspace back to your personal account, please contact our Support team.

Can I get a refund on Airtable credits?

Promotional Airtable credits are not redeemable for cash.

Do Airtable credits expire?

Any credits that may accrue to your Airtable Account (for example, as a result of a promotion or referral program, or a Subscription Plan downgrade) will expire one year following their accrual, or upon expiration or termination of your Airtable Account, whichever is earlier. Notwithstanding the foregoing, any credits accrued to a workspace on a free Subscription Plan will expire if the workspace’s Subscription Plan is not upgraded to a paid Subscription Plan within ninety (90) days of accrual, unless otherwise specified. Credits have no currency or exchange value, and are not transferable or refundable.

How do I view the referrals and credits associated with my account?

You can view any referrals and available credits by:

  1. Opening the Referrals and credits section of your account page.

  2. From here, you can see the total number of credits you have and how you got those credits. You can also see every person you've invited, email out new invites, and find your referral link that you can use to get credits for referring new users.
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Are Airtable referral credits earned on the Team plan eligible for use on upgraded plans like Business or Enterprise Scale?

No. Business and Enterprise accounts cannot use or earn credit via referrals. 

Refund FAQs

Below is a list of FAQs about refunds. To view more details about refunds, read the full article here.

I upgraded a workspace by accident - what should I do?

If you upgraded an Airtable workspace by mistake, you can proceed to downgrade by clicking the plan to the right of the workspace's name.

Upon downgrading, you'll be auto-issued a refund of Airtable credits, prorated to your remaining paid commitment. This credit refund will go through a month after your most recent invoice.

Why am I paying a different amount than I was expecting?

If you upgraded an Airtable workspace by mistake, you can downgrade by following the instructions above. Upon downgrading, you'll be auto-issued a refund of Airtable credits, prorated to your remaining paid commitment. This credit refund will go through a month after your most recent invoice.

I received a charge from Airtable but didn't sign up, what might be occurring?

If you didn't sign up for Airtable but have a charge from us on your credit card statement, we recommend first checking whether a coworker or family member may be using Airtable - in our experience, this accounts for most unexplained charges. If you can't identify who's responsible for a charge, contact us with the details of the charge (date, amount, and last four digits of the credit card), and we'd be glad to help figure this out.

If I live in a region that legally requires refunds, what should I do to request one?

If you live in a region with a mandatory refund policy, you may be eligible for a refund. As an example, customers living in the European Union are allowed to cancel a paid plan within 14 days of purchase and receive a refund.

We can only issue refunds if you take the following steps within the appropriate period of time (as specified by regional law):

  1. Contact support

  2. If you live in a region that legally requires us to provide refunds, please let us know which region that is. Not providing this information may cause delays.

What happens when you downgrade a workspace?

Downgrading your workspace's paid plan to Free before the end of the billing cycle means that your workspace will immediately drop down to the Free plan, and will lose access to the additional features provided by paid plans, as listed on our pricing page. You'll be refunded in Airtable credits for any additional time remaining on the previously paid plan commitment.

Cancellation FAQs

Below is a list of FAQs about canceling your account. To view more details about cancellation, read the full article here.

How do I cancel/delete my Airtable account?

If you would like to cancel/delete your account, you can do so on your Airtable account page. At the bottom of the overview section of your account page, there is an option you can click that says Delete your Airtable user account.

How do I cancel just my subscription and keep my account active?

You can cancel your paid subscription by downgrading your workspace to the free plan. You will still have an active Airtable account.

What happens to my shared workspace when I cancel my account?

If you cancel your Airtable account, all of your workspaces are still active if you are sharing your workspace with other collaborators. If you need to delete your Airtable account and all of the workspaces you are the Owner of, you’ll need to delete your workspaces first before deleting your Airtable account. For workspaces that need a new Owner, you likely want to grant another user Owner permissions before deleting your Airtable account.

Is Airtable free?

Airtable is free as long as all of the workspaces you own are on the Free plan. There are limits associated with the Free plan, however. If a free workspace is over any of these limits, you will be asked to upgrade the workspace to one of our paid plans, which provide more storage space and many additional features. An overview of our pricing plans can be found here.

Billing access and ownership FAQs

How do I access my billing information?

All of your billing information is accessible through the workspace settings page.

Why can’t I see my workspace settings page?

If you are not an owner of a workspace, you will not be able to see the workspace settings page for that particular workspace. Please contact your workspace owner (or admin for Business or Enterprise Scale organizations) if you need access to the workspace settings page.

Who is the owner of my workspace?

Due to our strict privacy and security policies, Airtable is unable to provide ownership information to anyone (including current or past non-owner collaborators on the workspace).

Can you have more than one workspace owner?

Workspaces can have more than one workspace owner at a time.

How do I transfer ownership of my workspace to another user?

You can transfer ownership of your workspace to another user by following the steps in this article.


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