Understanding Airtable’s Ask an Expert program

Plan availability

All Enterprise Legacy and Enterprise Scale have access to 4 complementary Ask an Expert (AAE) session credits.

Enterprise Legacy and Enterprise Scale customers may also choose to purchase additional Ask an Expert credits.
Premium Support customers have unlimited credits for Ask an Expert sessions.

Permissions

Owner / Creator - These permissions are needed in order to configure settings with our Airtable Experts during working sessions.

Platform(s)

Web/Browser, Mac app, and Windows app (Unless mobile-specific needs are identified)

NOTE
As of April 1st 2025, Enterprise Scale and Enterprise Legacy customers have access to four complimentary sessions for Ask an Expert.
Premium Support customers have unlimited credits for Ask an Expert sessions.
Ask an Expert bundles or Premium Support can be purchased by contacting your Airtable Account Executive.

What topics are supported in Ask an Expert sessions?

Ask an Expert sessions help customers identify and overcome workflow roadblocks through live support sessions. These sessions are designed to accelerate Airtable concepts and showcase how to apply them when building apps and more.

Product area:	Airtable experts are trained to help with:
Automations	Troubleshoot existing automations. Create new automations. Discuss the structure (logic and sequencing) of automations within your workflow.
Formulas	Customize a reusable formula to help meet your needs. Support building out simple formulas. Get started on complex formulas by building their logic, structure, and outline. Customer to provide necessary logic, equation, and requirements and complete the configuration.
Interfaces	Start creating a scalable interface for use on an existing data structure. Learn new interface features that make building an interface efficient. Configure interface elements. Validate or provide input on what you have built or are planning to build.
Airtable base sync	Connect bases through one-way, two-way, and/or multi-source syncs. Activate workflows in your destination base once the sync is set up (e.g. an automation or formulas that relate to the synced data). Consolidate tables to create a high-level view of your data for reporting. Special Considerations: Syncing tables to bases requires creator access to all relevant bases. Builder participants should have the following permissions: Creator level access to both the source and destination bases. A sync enabled share view link provided by a creator from the source base. Colleague with creator-level access to the source and destination bases.
Native integrations (Syncs + Automations)	Configure a sync from a supported third-party platform. Configure and test automations using native integrations. Create automations using native integrations. Special Considerations: Prior to the session, you should ensure you have the necessary login credentials, IT approval to use the integration and that it has been enabled by an Airtable admin.
Airtable AI	Setting up Airtable AI features in a base, including in fields, formulas, and automations. Guidance on writing simple personalized AI prompts. Special Considerations: AI must be enabled in your workspace.

FAQs

What are the Ask an Expert sessions technical requirements?

Ask an Expert sessions are facilitated over Zoom — free to download for desktop and mobile.

How do I book Ask an Expert sessions?

Enterprise Legacy and Enterprise Scale customers with Ask an Expert access can book sessions Monday through Friday, 7:00 AM to 5:00 PM PST. If you are not an account administrator, we recommend consulting with them to ensure that this meeting is an appropriate use of a session credit.

Ask an Expert sessions are not designed for same or next-day needs. For information about product functionality, check out the help center.

How do I purchase Ask an Expert Bundles or Premium Support?

If you’re interested in purchasing Ask an Expert bundles or Premium Support, you can begin by reaching out to your account executive. If you are unsure who your account executive is, you can contact Airtable Support and we’ll help you get in touch.

How long are Ask an Expert sessions? Is there a limit to the number of topics that can be discussed during a session?

Ask an Expert sessions are limited to 40 minutes per booking. We request customers come prepared to cover 1 topic. Please ensure you have enabled any necessary settings, have access to required accounts and permissions, and are prepared with any additional information or context that will help our experts support you.