Billing overview and FAQs
  • 24 Aug 2022
  • 16 Minutes to read
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Billing overview and FAQs

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Learn how to understand and manage billing for Plus and Pro workspaces in Airtable. For Enterprise billing questions, please reach out to your Customer Success Manager or sales representative.

Airtable plans and pricing

Airtable offers both free and paid plans. Our paid plans offer increased levels of usage and additional features. For a full overview of our plans and pricing, please visit airtable.com/pricing.

How billing works

Plans in Airtable are per workspace , not per account. You can upgrade one workspace, and still have any number of free workspaces.

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If you're upgrading a workspace, we will charge for any workspace collaborator or base collaborator with commenter-permissions or greater to at least one base on the upgraded workspace. We do not charge for read-only collaborators, form submissions, or share links on any of our plans. You can read a bit more about this on our pricing page. You may find our Collaborator Billing FAQs helpful as well.

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Please note, only the owner of a workspace will be able to view the workspace settings page in order to take many of the billing actions described on this page, such as upgrading a workspace, updating billing information, and making changes to the workspace plan. All non-owner collaborators on a workspace will not be able to access its billing information.

How to check your workspace's plan

You can check a workspace's plan next to its name:

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NOTE

For Airtable Enterprise plans, billing is calculated differently. Please contact your sales representative if you have further questions.

Upgraded features

When a workspace is upgraded to a premium plan, all bases in the workspace will get the corresponding premium features (be it the increased record and attachment limits on Plus, or numerous additional features on Pro).


Invoices


Below is a list of FAQs about invoices. To view more details about invoices, read the full article here.

Can I add information to my invoice?
Can I auto-forward my invoices to another email address?

Workspace invoices are always sent to all owners of the upgraded workspace. At the moment, the only way to send invoices to a different email address (aside from forwarding them via email) is by adding an additional owner to the upgraded workspace with the desired email address. Please keep in mind that if this person is not already a billable collaborator on the workspace, this will add to the cost of the workspace.

What billing period am I paying for?

Airtable charges for the billing period moving forward.

For example: If you received a $24.00 monthly charge on your credit card dated January 10th, 2021, the invoice billing period is from January 10th, 2020 to February 10th, 2020.

How do prorated charges work?

Airtable creates invoices on a monthly basis, however, the charge for each billable collaborator is calculated by the day. If you add a billable collaborator during the previous billing period, you will see a prorated charge on your next monthly invoice.

What is the total on my invoice?

The total on your invoice is calculated by adding prorated charges from the previous billing period, plus your current number of billable collaborators, minus any available Airtable credits on your workspace. The total on your invoice will match the total on your receipt.

Why am I getting an invoice with a zero balance?

We issue invoices on a monthly basis for all of our premium paid plans including annual plans. If you did not make any changes to your annual billing plan your invoice will result in a $0.00 balance.

What is the currency of my Airtable invoice?

Airtable is based in the United States so our prices and the amounts on your invoice are in USD. Currency conversions are handled by our payment processor, Stripe. Here is some information about how Stripe handles them.

Does my workspace auto-renew?

Airtable plans renew automatically, whether on a monthly or annual billing cycle. Though it's not possible to set a workspace to auto -downgrade at the conclusion of its billing period, setting a personal reminder to downgrade the workspace the day before its renewal can ensure you switch it to our free plan in plenty of time. (Please note the lower limits that would then apply to bases in the downgraded workspace.)

A workspace's plan will renew on the same day of the month that it was upgraded (or a day later, if this falls on a weekend). To know what day to set your downgrade reminder, simply go to the workspace's settings page and look at your last invoice. (A link to the invoice would also have been emailed to you, as an owner on the workspace.)

Note that if you downgrade a workspace in the middle of its billing period, a refund of Airtable credits will get applied to that workspace automatically, prorated to its remaining paid commitment. This credit refund will go through a month after your most recent invoice.

Can I pay for Airtable by invoice?

At the moment, it's only possible to upgrade your workspace and pay for Airtable with a credit card, unless you're paying for a larger team. We do offer an invoice payment option for teams with a minimum of 50 billable collaborators on a Pro workspace, a minimum of 100 billable collaborators on a Plus workspace, and for all Enterprise accounts. Please contact us to discuss this option if you're interested.

Payments

What payment methods are accepted?

For our self-serve plans, Airtable accepts all major credit cards (e.g. Visa, Mastercard, American Express, Discover, Diner's Club, and JCB).

How do I change the credit card I use for billing?

You can change your credit card from the Payment section on your upgraded workspace's settings page.

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What should I do if my credit card is rejected?

Please make sure you’re credit card information is up-to-date (e.g. expiration date and CVV code) and that you're entering your credit card number without dashes or spaces.

If your credit card is still not processing, you may need to follow up with your bank to see if there are any issues on their end.

If you’re still having issues, please contact us via chat by clicking here .

Why did my payment fail?

Airtable processes payments through Stripe. Please click this link for a list of reasons why a payment may fail.

Can you manually enter my payment for me?

Although we process payments through Stripe (a 3rd party processor), we are not able to manually enter your credit card for you or manually charge a credit card directly through Stripe. Credit cards are automatically processed through Airtable.

Can I get my invoice before you charge my credit card?

As soon as you upgrade your workspace to a premium paid plan, Airtable processes your credit card immediately. We also immediately process your payment as soon as the next invoice is created. Once the invoice is posted to your workspace, a link to the new invoice is sent via email directly to all workspace owners.

Can I pay for my invoice with more than one credit card?

Our payment system is set up to upload only one credit card at a time. You do have the option to change your credit card information at any time.

Can I split my payment into smaller payments?

Our payment system is set up to charge the entire invoice amount due to the credit card uploaded to the workspace. There isn’t a way to split a payment into multiple smaller payments for one invoice.

If you are having issues with paying your entire annual invoice, we do offer a monthly plan. To change your plan from annually to monthly, please access your workspace settings page and select "Change billing plan".

Do I have to pay for Airtable if I don’t actually use it?

Yes. Airtable charges are subscription-based and not based on actual usage. If you’ve invited billable collaborators to your workspace and they do not log in or use the database, the workspace owner will still be charged.

When do I get my refund?

Typically we issue refunds in Airtable credits which are posted to your workspace when your next invoice is created.

If you received a refund directly to your credit card, please allow five to ten business days for your bank to process the refund. If you are not seeing your credit card refund after ten business days, please contact your credit card company. Unfortunately, we're unable to influence how quickly the refund appears as a credit in your account.

If you have any questions or concerns about your refund, please contact contact us via chat by clicking here.

How are ongoing charges processed?

All initial and ongoing charges for the workspace are charged to the payment card uploaded by a workspace "owner." Other people accessing the Pro workspace do not pay for their access, and they'll have free features on other workspaces they belong to that aren't on a premium plan. Airtable plan changes are automatically prorated, accounting for the addition and removal collaborators, as well as plans switches. On both monthly and annual plans, we bill or credit for any changes once per month. It's typically best to have all bases for which you'd like premium features into a single upgraded workspace. If you'd like certain people to have access to only certain bases, you can add them as base collaborators rather than workspace collaborators.

What happens if I change my plan from monthly to annually? And vice versa?

If you are on monthly plan and change to the annual plan, you will be instantly changed to the annual plan, but you will not be invoiced for the entire year's commitment until the end of the current month. At that point, you will be charged for each billable collaborator for exactly 12 months (at the discounted rate for the annual billing plan). Conversely, if you move a workspace to a monthly plan in the middle of annual plan, you will be refunded in Airtable Credits for the rest of your annual commitment within a month.

Are there any discounts available?

While we are not offering any one-off discounts on our pricing, many users can make solid headway on our free plan, which is one of the most generous out there, until they decide the time is financially right to upgrade for our Pro features and increased storage limits. In the meantime, credits earned through referring others to Airtable can be applied toward the cost of a paid workspace to lower what you'd pay out of pocket.

Collaborators

Below is a list of FAQs about how collaborators affect your invoice. To view more details about paying for collaborators, read the full article here.

Who counts as a billable collaborator?

On the premium paid plans (Pro and Plus), any collaborators with a permission level of commenter, editor, creator, or owner are classified as billable. Read-only collaborators are classified as non-billable and completely free of charge on our Free, Plus, and Pro plans.

How will I be charged for billable collaborators?

Please see this article that includes more details around charges for base and workspace collaborators.

What are permission levels?

Permission levels define what a collaborator can and cannot edit on a workspace or base. Click here for a complete overview of permission levels.

Can I see a list of all my collaborators?

You can see who counts as a billable collaborator on your workspace from your workspace's settings page. You'll see all base collaborators under "Billable Collaborators," and if you click the button named "Add or manage workspace collaborators" below that list, you will get a dialog that shows all workspace collaborators (excluding base collaborators ).

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I can’t find all my collaborators?

To find a full list of collaborators on your workspace, please access the workspace settings page from a laptop or desktop. The list will include both base collaborators and workspace collaborators.

If you would like to change the permission level of a workspace collaborator, click “Add or manage workspace collaborators” (highlighted in gray).

If you would like to change the permission level of a base collaborator, click “Manage base collaborators” (typed in blue under each base they have access to).

Can anyone on my workspace invite another collaborator?

Any collaborator can add other collaborators at their permission level or a lower permission level. For example, a commenter can add other commenters or read-only collaborators, but they cannot add an editor or a creator. Read-only collaborators can only invite other read-only collaborators.

What happens if I change the number of billable collaborators on a workspace?

For monthly plans

If you add a billable collaborator to a workspace on a monthly plan, you won't be charged until the next monthly billing date (which is typically the same day of the month as when the workspace was first upgraded). On that day, you'll be charged a prorated amount for the period of the previous month during which the collaborator had billable access to the workspace, as well as for the forthcoming month.

If you remove a billable collaborator from a workspace on a monthly plan, on the next monthly billing date you will receive a prorated refund of Airtable Credits for the days that the collaborator did not have billable access to the upgraded workspace.

For annual plans

If you add a billable collaborator to a workspace on an annual plan, you will initially be charged for the full remaining annual commitment for that collaborator. If you remove a billable collaborator from a workspace on annual plan, you will be granted a refund in Airtable credits prorated to the day the collaborator was removed.

Adding a collaborator:

Three months after upgrading a workspace to an annual plus plan ($120/collaborator/year), you add a billable collaborator to the workspace. You would then be charged an additional $90, for the new collaborator's access for the remaining nine months of the annual commitment.

Removing a collaborator:

Ten months after upgrading a workspace to an annual pro plan ($240/billable collaborator/year), you remove one billable collaborator from the workspace. You would then receive a prorated refund of $40 of Airtable Credits for annual commitment's remaining two months

These examples are simplified for the sake of clarity - any of these charges or refunds would be prorated to the day any billable collaborators are added or removed.

Credits

Below is a list of FAQs about credits. To view more details about credits, read the full article here.

How do I earn Airtable credits?

You can receive $10 of Airtable credits per Airtable signup through your referral link, which you can find by clicking here.

How do I reduce my invoice by applying credits?

First, you need to transfer credits from your account to the workspace where you want to apply them. Once credits are applied to a workspace, any future invoices will automatically use any available credits to reduce the invoice amount.

Can I transfer Airtable credits from my workspace back to my personal account?

Airtable credits can only be transferred from your personal account to a workspace. If you need to transfer credits from your workspace back to your personal account, please contact contact us via chat by clicking here.

Can I get a refund on promotional Airtable credits?

Promotional Airtable credits are not redeemable for cash.

Refunds

Below is a list of FAQs about refunds. To view more details about refunds, read the full article here.

I upgraded a workspace by accident - what should I do?

If you upgraded an Airtable workspace by mistake, you can proceed to downgrade by clicking the plan to the right of the workspace's name.

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Upon downgrading, you'll be auto-issued a refund of Airtable credits, prorated to your remaining paid commitment. This credit refund will go through a month after your most recent invoice.

Why am I paying a different amount than I was expecting?

If you upgraded an Airtable workspace by mistake, you can downgrade by following the instructions above. Upon downgrading, you'll be auto-issued a refund of Airtable credits, prorated to your remaining paid commitment. This credit refund will go through a month after your most recent invoice.

I received a charge from Airtable but didn't sign up

If you didn't sign up for Airtable but have a charge from us on your credit card statement, we recommend first checking whether a coworker or family member may be using Airtable - in our experience, this accounts for most unexplained charges. If you can't identify who's responsible for a charge, contact us with the details of the charge (date, amount, and last four digits of the credit card), and we'd be glad to help figure this out.

If I live in a region that legally requires refunds, what should I do to request one?

If you live in a region with a mandatory refund policy, you may be eligible for a refund. As an example, customers living in the European Union are allowed to cancel a paid plan within 14 days of purchase and receive a refund.

We can only issue refunds if you take the following steps within the appropriate period of time (as specified by regional law):

  1. Contact support.
  2. If you live in a region that legally requires us to provide refunds, please let us know which region that is. Not providing this information may cause delays.
What happens when you downgrade a workspace?

Downgrading your workspace's paid plan from Plus or Pro to free before the end of the billing cycle means that your workspace will immediately drop down to the free plan, and will lose access to the additional features provided by paid plans, including:

  • Increased record limits
  • Increased attachment space
  • Extended revision and snapshot history
  • Form customization (for Pro plans)
  • Personal views (for Pro plans)
  • Additional select token colors (for Pro plans)
  • Premium calendar features (for Pro plans)
  • Password-restricted share links (for Pro plans)
  • Email domain-restricted share links (for Pro plans)

Additionally, if your bases have Airtable extension , any added extension to your bases will be disabled, meaning that you will not be able to interact with them or view them. (However, if you choose to re-upgrade to Pro in the future, you will be able to reactivate these extensions ). Your workspace will then be prorated for the remainder of your billing cycle in Airtable credits (not cash).

Cancellations

Below is a list of FAQs about cancelling your account. To view more details about cancellation, read the full article here

How do I cancel/delete my Airtable account?

If you would like to cancel/delete your account, you can do so on your Airtable account page . At the bottom of the overview section of your account page, there is an option you can click that says "Delete your Airtable user account."

How do I cancel just my subscription and keep my account active?

You can cancel your paid subscription by downgrading your workspace to the free plan. You will still have an active Airtable account.

What happens to my shared workspace when I cancel my account?

If you cancel your Airtable account, all of your workspaces are still active if you are sharing your workspace with other collaborators. If you need to delete your Airtable account and all of the workspaces you are the owner of, you’ll need to delete your workspaces first before deleting your Airtable account.

Is Airtable free?

Airtable is free as long as your workspace does not have more than 5 collaborators with editor permissions or higher. Additionally, bases in a free workspace must contain less than 1,200 records and 2GB of attachments, which are the limits of our free plan. If a free workspace is over any of these limits, you will be asked to upgrade the workspace to one of our paid plans, which provide more space and many additional features. An overview of our pricing plans can be found here: https://airtable.com/pricing.

Billing access and ownership

How do I access my billing information?

All of your billing information is accessible through the workspace settings page.

Why can’t I see my workspace settings page?

If you are not an owner of a workspace, you will not be able to see the workspace settings page. Please contact your workspace owner if you need access to the workspace settings page.

Who is the owner of my workspace?

Due to our strict privacy and security policies, Airtable is unable to provide ownership information to anyone (including current or past non-owner collaborators on the workspace).

Can you have more than one workspace owner?

Workspaces can have more than one workspace owner at a time.

How do I transfer ownership of my workspace to another user?

You can transfer ownership of your workspace to another user by following the step in this article.


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