European data residency at Airtable

Customers on the Enterprise Scale Plan can choose to enable European Data Residency to store some of their organization's data at rest in servers located in Europe

Introduction

Where is data stored?

When European data residency is enabled, in-scope data is stored at rest on AWS servers in Frankfurt, Germany, while backup data is stored in Dublin, Ireland.

How can I tell where data is stored?

Admins

Once European data residency is enabled, admins can access the “Security & Compliance” tab of the settings in the admin panel and see where their base data is stored.

The admin panel reflects your organization's settings for existing customers who recently enabled European data residency but does not indicate if all bases have been migrated to the European data center. Your account team will confirm when migration is complete.

End users

Users with base access can see if their base data is stored in a European data center by clicking the "Base guide" next to the name of the base. This indicator is only present after a base is configured to store existing and future data in European data centers.

Data stored in European data centers

The following data is stored at rest in European data centers:

• In-base data (cell content, field names, descriptions, etc.)

• Attachments

• Record revision history and snapshot data

• Enterprise audit log data, eDiscovery exports, and Data Loss Prevention logs

Data stored in US data centers

The following data is stored in a US-based data centers:

• Base metadata (base or interface names, descriptions, scripts, access requests, etc.)

• User and authentication data (usernames, password hashes, OAuth token data, etc.)

• Enterprise metadata (organization name, custom branding, etc.)

• Airtable analytics and support (sanitized logs to run the service).

Data migration

After enabling European data residency, all new bases are created and stored in the chosen region. Any existing bases must be migrated from the US to the European data center. Keep in mind that migration requires some downtime for data to be moved to the correct data center—your account team will coordinate the migration details with you.

NOTE

Currently, only live base data is migrated. Historical data—revision history, existing snapshots, previously uploaded attachments, etc.—will remain in the US. Additionally, previously existing enterprise data, like eDiscovery data or audit logs will continue to be stored in the US until they expire.

Email sync

If you currently use email-based sync capabilities, your organization's email for specific syncs needs to be updated from US-based to EU emails. End users will see a prompt to update the sync email to an email that ends in "@sync.eu.airtableemail.com."

You will need to contact the sync owners to update their settings. Syncs that are not updated will continue to use US-based email addresses and temporarily store emailed CSVs in the US.

Warning in the sync configuration window:

Feature limitations

Some functionality is unavailable to customers with European data residency enabled.

• Organization-wide features

  • Enterprise Key Management

  • Enterprise Hubs with org units in both US and Europe

  • Transferring base ownership outside of your organization

    • Duplicating bases is still enabled

• Base-specific features disabled for EU-based bases

  • Actionable notifications

  • Preview of Microsoft Office Document attachments

• Base-specific limitations

  • Some 1p and 3p extensions do not store data in European data centers

• The following subprocessors are disabled for EUDR customers:

  • Box, Inc.

Product behavior and enterprise admin controls

Once existing data is migrated, all syncs within your organization are stored in the same region. By default, new organizations are created with the ability to sync outside of your organization being disabled. If you enable syncing to bases outside your organization, that data may be synced to bases that are not stored in your chosen data center.

Organization admins can use the "Reports" page in the admin panel to audit all syncs configured in their organization and control global settings around enabling sync outside their organization.

Extensions

Some extensions connect your base to third-party systems. By default, for customers with European data residency enabled, we will disable extensions that utilize third-party servers or store data in the US.

These admin panel settings permit admins to allow or disallow specific extensions and third-party access.

First-party and partner extensions

First-party extensions that store base data in European data centers (allowed by default):

Third-party extensions

For third-party extensions—extensions not created by Airtable—that connect to third-party servers, Airtable cannot guarantee that data used or created by those extensions is stored in your organization’s preferred region.