Enabling two-factor authentication

1. Visit your Airtable account page. 

2. Click the Set up two-factor authentication option below your account name and email.

   1. You will now be asked to sign in again for security purposes.

   2. If you don’t see this option, then the account has already been set up for two-factor authentication.

3. Click Enable. 

Note

Then you’ll need to set up an authenticator app that you can use to receive security codes without receiving a call or a text message or needing an internet connection. The page will generate a QR code to configure an authenticator app on your phone. We recommend you use an authenticator app that supports cloud backups of accounts stored within the authenticator app.

After configuring your authenticator app and entering a verification code, your account's two-step authentication is enabled, returning you to the 2FA configuration page. Make sure you save your backup codes securely to prevent losing access to your account.

To disable 2FA on your account:

1. Login to your account and access your account page. If you aren’t logged in, then you’ll be brought to a login screen.

2. Near your profile picture click the Update two-factor authentication option.

3. Click the Disable button presented in the dialogue box that appears.

To change the authenticator app that is used to perform 2FA processes enabled for your account:

1. First disable 2FA for your account

   1. Login to your account and access your account page. If you aren’t logged in, then you’ll be brought to a login screen.

   2. Near your profile picture click the Update two-factor authentication option.

   3. Click the Disable button presented in the dialogue box that appears.

2. Once disabled, you can proceed to re-enable 2FA which will generate a new QR code for you to scan with the new authenticator app.

We deprecated support of SMS security codes for new customers. Authenticator apps are a more secure way of supporting two-factor authentication. Suppose your account currently has a phone number associated with it. In that case, you can continue receiving codes via SMS, but you will not be able to change or update that phone number. Users with workspaces on paid tiers can still use a phone number to receive their security codes. You can permanently turn off two-factor authentication if you do not want to use an authenticator app.

Two-factor authentication (2FA) can only be enforced for Enterprise FAQs using SSO.

There are two potential reasons for receiving the above error messages:

• If a phone number is entered incorrectly 3 times, users are required to wait 24 hours before trying again due to daily 2FA limitations.

• Due to changes in restrictions, we cannot send SMS to numbers based in Singapore or Russia

If you can no longer access your second authentication method, click the “Problems getting an authentication code?” error message. 

• This link will allow you to view all of your options for authentication. If you saved the backup codes provided when you set up 2FA, you can enter one by selecting Use a backup code.

• If you are still unable to access your account, please contact our support team.