All plan types | |
Platform(s) | Web/Browser, Mac app, and Windows app |
Contacting Airtable Support
To contact Airtable Support:
Open your Airtable home screen.
Click Help in the upper-right corner.
Click Message support.
Contacting Airtable Sales
Note
Airtable's Sales team sells and manages the Business and Enterprise Scale plans. Contact them to find out if either plan might better support your team's needs.
Business and Enterprise scale plans require private email domains, meaning domains like Gmail, Yahoo, etc, are ineligible when upgrading to either plan.
To contact the Airtable Sales team:
Open the Airtable Sales portal.
Enter the requested information in the "Contact our sales team" section.
Click Submit.
Airtable self-service resources
Self-service resources | Description |
Product and support documentation, FAQs, troubleshooting guides, and feature overviews. | |
Review past issues or updates and subscribe to ongoing incidents impacting Airtable services. | |
Helping enterprise customers accelerate their Airtable learning journey with a collection of learning paths, courses, user guides, product quick starts, and more. | |
A place for Airtable users to connect and collaborate in building out custom workflows in Airtable. | |
Common guidance, suggestions, and tips from within the Airtable experience. | |
Educational guides that link together different features and concepts to walk through building out workflows. | |
A collection of videos detailing recent feature releases, how-to walkthroughs, and feature overviews. | |
Speed up work and discover new ways Airtable can serve your business. |
Using Airtable’s AI Help Bot
Our chatbot can answer questions and help guide you to the information you need quickly.
To get the most out of our chatbot:
Ask a direct question instead of describing an issue or explaining what is happening.
✅ Do this: How do I remove a collaborator from my workspace?
🚫 Don’t do this: My employee is no longer with the company and I want to remove them from my workspace so I’m no longer charged.
Do not repeat the same question or statement multiple times back-to-back. Repeating the same question or statement multiple times causes the chatbot to loop.
🚫 Don’t do this: Airtable charged my account twice!
[RESPONSE FROM CHATBOT]
Airtable charged my account twice!
✅ Do this: I have two charges from Airtable when I should only have one. Help me start the refund process.
Ask questions about Airtable, its features, or using Airtable instead of questions about your account-specific bases or apps. Currently, the Airtable’s AI Help Bot can’t access your account or workspace details.
✅ Do this: How do I reset my password associated with my Airtable account?
🚫 Don’t do this: Can you help me log in to my Airtable connected to jenny@exampleAT.com?
Only ask questions about workspaces where you are the workspace Owner/have Owner permissions. Our support team cannot provide you with account or billing information unless you have Owner permissions.
If you’re requesting a refund or looking for help with something specific to your account or plan, be sure you:
Verify your workspace plan type for the workspace you have questions about.
Locate the workspace ID for the workspace you have questions about.
Locate the base ID for the base you have questions about.
Confirm the last four digits of the credit card connected to your workspace plan.
If you can’t find the information you’re looking for, or need more support - Airtable’s AI Help Bot will collect your details and pass them to the support team over email to create a support case for you.
FAQs
Does Airtable offer phone support?
No. Airtable offers support primarily over email and doesn't currently offer phone support.
When will I get a response from Airtable Support?
Our team typically responds within 1-2 business days.
When is Airtable support available?
While we don't provide live support, Airtable's automated support bot can answer questions 24/7. If it can't assist you with your issue or question, it will pass your request to our support team for help over email in 1-2 business days.
How do I access the Airtable in-product help center?
You can access the in-product help center by clicking the “?” icon from any base or interface in the lower-left corner, offering interactive guides, videos, and documentation.
Can I contact Airtable Support without an account?
No. To contact support, you need to create a free account.
Which holidays is Airtable Support closed?
Airtable Support is closed on both Christmas (12/25) and New Year’s Day (1/1).
How do I find my support case after it’s been submitted / filed?
To access your support case details and interact with our Support team:
Open your email inbox for the email address that you entered when creating your case.
(If you accessed the support bot from inside Airtable, the email associated with the account you logged into Airtable with will be auto-filled.)
Search for your confirmation email from “Airtable Support” in your inbox.
In some instances, you may need to search in your spam / trash inbox depending on your email inbox’s settings.
It may take a few minutes to create your case and receive the first email.
Open the email to:
Find the reference number for your case.
Reveal email replies from our Support team.
Reply to the message to add more context before the message is received by our Support team or interact with a support agent.
How do I provide product feedback?
Please visit the community ideas page to provide product feedback. Thanks for helping us to contually improve the Airtable product.