All plan types | |
Platform(s) | Web/Browser, Mac app, and Windows app |
Contacting Airtable Support
To contact Airtable Support:
Either:
Navigate to the support article most related to your issue.
Click the
icon on the lower right corner of the page.
Or:
Visit your Airtable homepage.
Click Help in the top-right corner.
Click Message support.
Contacting Airtable Sales
NOTE
Airtable's Sales team sells and manages the Business and Enterprise Scale plans. Contact them to find out if either plan might better support your team's needs.
Business and Enterprise scale plans require private email domains, meaning domains like Gmail, Yahoo, etc, are ineligible when upgrading to either plan.
To contact the Airtable Sales team:
Open the Airtable Sales portal.
Enter the requested information in the "Contact our sales team" section.
Click Submit.
Airtable self-service resources
Self-service resources | Description |
Help center (You are here) | Product and support documentation, FAQs, troubleshooting guides, and feature overviews. |
Review past issues or updates and subscribe to ongoing incidents impacting Airtable services. | |
Helping enterprise customers accelerate their Airtable learning journey with a collection of learning paths, courses, user guides, product quick starts, and more. | |
A place for Airtable users to connect and collaborate in building out custom workflows in Airtable. | |
Common guidance, suggestions, and tips from within the Airtable experience. | |
Educational guides that link together different features and concepts to walk through building out workflows. | |
A collection of videos detailing recent feature releases, how-to walkthroughs, and feature overviews. | |
Speed up work and discover new ways Airtable can serve your business. |
FAQs
Does Airtable offer phone support?
No. Airtable offers support primarily over email and doesn't currently offer phone support.
When will I get a response from Airtable Support?
Our team typically responds within 1-2 business days.
When is Airtable support available?
While we don't provide live support, Airtable's automated support bot can answer questions 24/7. If it can't assist you with your issue or question, it will pass your request to our support team for help over email in 1-2 business days.
How do I access the Airtable in-product help center?
You can access the in-product help center by clicking “Help” from any base or interface in the top-right corner, offering interactive guides, videos, and documentation.
Can I contact Airtable Support without an account?
No. To contact support, you need to create a free account.
Which holidays is Airtable Support closed?
Airtable Support is closed on both Christmas (12/25) and New Year’s Day (1/1).
How do I find my support case after it’s been submitted / filed?
To access your support case details and interact with our Support team:
Navigate to your email inbox for the email address that you entered when creating the case. If you accessed the support bot from inside Airtable, then the email associated with the account you logged into Airtable with will be auto-filled.
Search for your confirmation email from “Airtable Support” in your inbox.
In some instances, you may need to search in your spam / trash inbox depending on your email inbox’s settings.
It may take a few minutes to create your case and receive the first email.
Open the email to:
Find the reference number for your case.
Reveal email replies from our Support team.
Reply to the message to add more context before the message is received by our Support team or interact with a support agent.
How do I provide product feedback?
Please visit the community ideas page to provide product feedback. Thanks for helping us to contually improve the Airtable product.