The Airtable support team cannot see your bases without your explicit permission and without you explicitly choosing to share your base(s) with the Airtable support team. In the course of troubleshooting issues, Airtable support may ask you to grant the support team access to a base which is causing problems. To do this, please add firstname.lastname@example.org as a collaborator to the problem base.
Though the support team will try to remove itself from your bases once we determine that the issue has been resolved, it is not always obvious from the support team's perspective whether or not an issue has actually been resolved on the user end. Therefore, we ask that you please remove the Airtable support team's access to your base(s) once you feel the issue has been resolved in a satisfactory manner.