Contacting Airtable Support
- 17 Sep 2024
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Contacting Airtable Support
- Updated on 17 Sep 2024
- 2 Minutes to read
- Print
- DarkLight
- PDF
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All plan types | |
Platform(s) | Web/Browser, Mac app, and Windows app |
Try it in Airtable |
Contacting Airtable Support
To contact Airtable Support:
Either:
Navigate to the support article most related to your issue.
Click the
icon on the lower right corner of the page.
icon on the lower right corner of the page.Or:
Visit your Airtable homepage.
Click Help in the top-right corner.
Click Message support.
Airtable self-service resources
Self-service resources | Description |
Product and support documentation, FAQs, troubleshooting guides, and feature overviews. | |
Review past issues or updates and subscribe to ongoing incidents impacting Airtable services. | |
Helping enterprise customers accelerate their Airtable learning journey with a collection of learning paths, courses, user guides, product quick starts, and more. | |
A place for Airtable users to connect and collaborate in building out custom workflows in Airtable. | |
Educational guides that link together different features and concepts to walk through building out workflows. | |
A collection of videos detailing recent feature releases, how-to walkthroughs, and feature overviews. | |
Speed up work and discover new ways Airtable can serve your business. |
FAQs
Does Airtable offer phone support?
No. Airtable offers support primarily over email and doesn't currently offer phone support.
When will I get a response from Airtable Support?
Our team typically responds within 1-2 business days.
How do I access the Airtable in-product help center?
You can access the in-product help center by clicking “Help” from any base or interface in the top-right corner, offering interactive guides, videos, and documentation.
Can I contact Airtable Support without an account?
No. To contact support, you need to create a free account.
How does Airtable Support help troubleshoot questions about customer bases?
Airtable Support cannot access and troubleshoot bases without your permission and without you sharing your base(s) with Airtable Support. During troubleshooting, Airtable may ask you to grant the Support team access to the base(s) with issues. To do this, please add team@airtable.com as a collaborator to the necessary base.
Airtable support will try to remove itself from your bases once we determine the issue is resolved. However, it is not always apparent if an issue is resolved, so please remove the Airtable's access to your base(s) once you are no longer experiencing issues.
Which holidays is Airtable Support closed?
Airtable Support is closed on both Christmas (12/25) and New Year’s Day (1/1).
How do I find my support case after it’s been submitted / filed?
To access your support case details and interact with our Support team:
Navigate to the email inbox for the email address that you entered when creating the case. If you accessed the support bot from inside Airtable, then the email associated with the account you logged into Airtable with will be auto-filled.
Search for a message from “Airtable Support” in your inbox.
In some instances, you may need to search in your spam / trash inbox depending on your email inbox’s settings.
It may take a few minutes to create your case and receive the first email.
Open the email to:
Find the reference number for your case.
Reveal email replies from our Support team.
Reply to the message to add more context before the message is received by our Support team or interact with a support agent.
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