Contacting Airtable Support
  • 08 Mar 2024
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Contacting Airtable Support

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Article summary

Plan availability

All plan types

Platform(s)

Web/Browser, Mac app, and Windows app

Try it in Airtable

Contact Airtable Support

Contacting Airtable Support

To contact Airtable Support:

  1. Visit your Airtable homepage

  2. Click Help in the top-right corner. 

  3. Click Message support.

Airtable self-service resources 

Self-service resources

Description

Help center

Product and support documentation, FAQs, troubleshooting guides, and feature overviews.

Airtable Status page 

Review past issues or updates and subscribe to ongoing incidents impacting Airtable services.

Airtable Community 

A place for Airtable users to connect and collaborate in building out custom workflows in Airtable.

Airtable Guides

Educational guides that link together different features and concepts to walk through building out workflows.

Airtable YouTube channel

A collection of videos detailing recent feature releases, how-to walkthroughs, and feature overviews.

Airtable Service Partners

Speed up work and discover new ways Airtable can serve your business.

FAQs

Does Airtable offer phone support?

No. Airtable offers support primarily over email and doesn't currently offer phone support.

When will I get a response from Airtable Support?

Our team typically responds within 1-2 business days.

How do I access the Airtable in-product help center?

You can access the in-product help center by clicking “Help” from any base or interface in the top-right corner, offering interactive guides, videos, and documentation.

Can I contact Airtable Support without an account?

No. To contact support, you need to create a free account.

How does Airtable Support help troubleshoot questions about customer bases?

Airtable Support cannot access and troubleshoot bases without your permission and without you sharing your base(s) with Airtable Support. During troubleshooting, Airtable may ask you to grant the Support team access to the base(s) with issues. To do this, please add team@airtable.com as a collaborator to the necessary base.

Airtable support will try to remove itself from your bases once we determine the issue is resolved. However, it is not always apparent if an issue is resolved, so please remove the Airtable's access to your base(s) once you are no longer experiencing issues.

Which holidays is Airtable Support closed?

Airtable Support is closed on both Christmas (12/25) and New Year’s Day (1/1).


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