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    Contacting Airtable Support
    • 27 Jan 2025
    • 1 Minute to read
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    Contacting Airtable Support

    • Dark
    • PDF

    Article summary

    Plan availability

    All plan types

    Platform(s)

    Web/Browser, Mac app, and Windows app

    Try it in Airtable

    Contact Airtable Support

    Contacting Airtable Support

    To contact Airtable Support:

    Either:

    1. Navigate to the support article most related to your issue.

    2. Click thechat_widget_icon icon on the lower right corner of the page.

    Or:

    1. Visit your Airtable homepage.

    2. Click Help in the top-right corner. 

    3. Click Message support.

    Airtable self-service resources 

    Self-service resources

    Description

    Help center

    Product and support documentation, FAQs, troubleshooting guides, and feature overviews.

    Airtable Status page 

    Review past issues or updates and subscribe to ongoing incidents impacting Airtable services.

    Airtable Academy

    Helping enterprise customers accelerate their Airtable learning journey with a collection of learning paths, courses, user guides, product quick starts, and more.

    Airtable Community 

    A place for Airtable users to connect and collaborate in building out custom workflows in Airtable.

    Airtable Guides

    Educational guides that link together different features and concepts to walk through building out workflows.

    Airtable YouTube channel

    A collection of videos detailing recent feature releases, how-to walkthroughs, and feature overviews.

    Airtable Service Partners

    Speed up work and discover new ways Airtable can serve your business.

    FAQs

    Does Airtable offer phone support?

    No. Airtable offers support primarily over email and doesn't currently offer phone support.

    When will I get a response from Airtable Support?

    Our team typically responds within 1-2 business days.

    How do I access the Airtable in-product help center?

    You can access the in-product help center by clicking “Help” from any base or interface in the top-right corner, offering interactive guides, videos, and documentation.

    Can I contact Airtable Support without an account?

    No. To contact support, you need to create a free account.

    Which holidays is Airtable Support closed?

    Airtable Support is closed on both Christmas (12/25) and New Year’s Day (1/1).

    How do I find my support case after it’s been submitted / filed?

    To access your support case details and interact with our Support team:

    1. Navigate to your email inbox for the email address that you entered when creating the case. If you accessed the support bot from inside Airtable, then the email associated with the account you logged into Airtable with will be auto-filled.

    2. Search for your confirmation email from “Airtable Support” in your inbox.

      1. In some instances, you may need to search in your spam / trash inbox depending on your email inbox’s settings.

      2. It may take a few minutes to create your case and receive the first email.

    3. Open the email to:

      1. Find the reference number for your case.

      2. Reveal email replies from our Support team.

      3. Reply to the message to add more context before the message is received by our Support team or interact with a support agent.