Plan availability |
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Permissions | Owner permissions are required to access workspace invoices |
Platform(s) | Web/Browser, Mac app, and Windows app |
How do I review or download my Free or Team plan invoice?
Note
Airtable does not send monthly invoices to annual plan customers who haven’t added or removed collaborators during a billing cycle.
To review or download your Free or Team plan invoice:
Open your Airtable account overview.
Select the workspace connected to the invoice you want to review or download under the "Workspace settings” section.
Click Billing.
Locate the invoice you want to review download and click View invoice.
Click Download invoice or Download receipt.
How do I review or download my Business or Enterprise Scale plan invoice?
To review or download your Business or Enterprise Sclae plan invoice:
Open your admin panel.
Click Billing.
How do I read and understand my invoice?
Learning how to read your invoice is key to understanding what you’re paying for and why. Below is an example invoice that details how Airtable bills for costs associated with plan types, collaborators, AI credits, and portals, and how workspace credits are applied.
Review the corresponding line item numbers below the invoice example for additional context and details.
Airtable workspace ID - All Airtable plans are connected to individual workspaces, not accounts. So if you have 2 paid workspaces, you’ll receive 2 separate invoices, billed separately.
Remaining time and Unused time - Workspace Owners will see the “Remaining time" and "Unused time" line items after adding, removing, upgrading, and downgrading billable collaborators throughout their billing cycle. In this example, the workspace had 2 billable collaborators before March 4th, but the Owner added a third collaborator on March 4th, before the billing cycle ended on March 25th.
The -$75.71 refund shown under the “Unused time” (March 4th–March 25th) line item is the prorated refund for the 2 existing collaborators.
The $113.57 charge shown under the “Remaining time” line item is the charge for all 3 billable collaborators for the February 25th–March 25th billing cycle.
AI Credit packs - Each plan type includes AI credits, including the ability to purchase additional ones. Check out our AI billing article to learn more about AI credit usage, pricing, and more.
Portals - Portals give users outside of your organization a sign in page to your Airtable app for fast, simple collaboration. Check out our Portals article to learn more about using Portals with external partners.
Plan details - This information details your plan type, number of collaborators, and cost.
Workspace credits (Applied balance) - Airtable credits are credits users and collaborators earn by inviting new users and collaborators. These credits can then be applied to a workspace where they can be used to pay for or offset future billing costs. Check out our Airtable credits article to learn more credits.
How does adding collaborators impact my bill and invoice?
Check out our How billable collaborators impact billing article to learn more about how collaborators and permissions additional impact your bill and invoice.
How do I add, update, or remove a workspace plan payment method?
To add or remove a payment method:
Open your Airtable account overview.
Select the workspace with the payment method you want to add, update, or remove from the "Workspace settings” section.
From the “Payment details” section:
Click Edit payment details to add your payment method.
Click Update to update your payment method.
Click Remove to remove your payment method.
Follow any applicable on-screen directions to complete any updates or changes.
Updating invoice details
Note
Details in previously issued invoices cannot be changed retroactively. Updates to invoice details will only appear once the next invoice is issued.
The following invoice details can be updated:
Your address
Tax code information
Invoice notes
To update your invoice details:
Open your Airtable account overview.
Select your preferred workspace from the "Workspace settings" menu.
Click Add invoice details from the "Invoice details" section.
Requesting collaborator reports
Note
Once available, you'll receive an email with your collaborator report, usually within 10 minutes of requesting.
The Airtable collaborator report helps owners audit and manage collaborator access and understand which users are billable during each billing period—including all "inactive" collaborators the owner is still paying for. The collaborator report allows admins and specified collaborators to request and download a report of billable collaborators related to designated workspaces and invoices.
To access and request the collaborator report:
Open your Airtable account overview.
Select the workspace connected to the collaborator report you want under the "Workspace settings” section.
Click Billing.
Click Request invoice collaborator report.
Click Select an option to choose your preferred invoice.
Click Request report.
FAQs
How are monthly and annual plans billed?
Monthly plan owners are billed at the start of each month for an entire month of service, starting when you upgrade your plan.
Annual plan owners are billed in total for a full year of service, starting when you upgrade your plan (discounted 17%).
Do I have to pay my bill manually at the end of each billing cycle, or am I charged automatically?
Airtable charges you automatically. After adding a payment method to your workspace, you are automatically billed, and no additional action is required.
When is my payment method charged for my plan?
If you add a payment method for the first time, the charge occurs immediately.
If you update your existing payment method, the charge occurs at the beginning of your next billing cycle.
If you upgrade your plan type, the charge occurs immediately.
What happens after removing a billable collaborator from my workspace, base, or interface mid-billing cycle?
Note
Removing billable collaborators mid-billing cycle does not reduce your current invoice, but it will ensure you aren’t billed for that seat at your next renewal. If your team size fluctuates, or you’d like more control over your budget, we recommend a monthly billing cycle.
After removing a billable collaborator, that collaborator’s paid seat remains available for Owners to use until the end of that current billing cycle. What that means is that the workspace, base, or interface Owner can:
Upgrade an existing non-billable collaborator's permission level to a billable permission level.
We recommend setting up a calendar reminder to downgrade the collaborator's permission level to "Read only" before the end of the current billing cycle to avoid being invoiced for that collaborator's seat and permission level.
At your next billing cycle, we'll recalculate the total number of active billable collaborators and update your invoice accordingly.
When do workspace Owners receive invoices for their billable workspaces?
Invoices for billable workspaces are emailed to workspace owners at the end of each billing cycle. Airtable does not send monthly invoices to annual plan customers who haven’t added or removed collaborators during a billing cycle.
Can I auto-forward my invoices to another email address?
Workspace invoices are shared with all upgraded workspace Owners. You can add your preferred collaborators as additional workspace owners to ensure they automatically receive invoices as well.
Note
Suppose the collaborator you add as an additional Owner is not already a billable collaborator on the workspace. In that case, this will add to the cost of the workspace.
What billing period am I paying for?
Airtable charges for the billing period moving forward.
For example: if you received a $24.00 monthly charge on your credit card dated January 15, 2024, the invoice billing period is from January 15, 2024 to February 15, 2024.
Why is my bill total more expensive than expected?
If your bill is higher than expected, it’s likely because additional collaborators were added to your workspace. In Airtable, you are billed for each collaborator with the following permissions:
Team plan: Owner, creator, editor, and commenter permissions
Self-serve Business plan: Owner, creator, and editor permissions
Even if collaborators were temporarily added, their access during the billing period would still be included in your charges, prorated based on the time they had billable access.
To avoid unexpected charges:
Review and manage your workspace collaborators regularly.
Remove collaborators who no longer need access before the billing cycle ends.
Set permissions carefully to ensure you're not granting access higher than needed.
Why am I getting an invoice with a zero balance?
We issue invoices every month for all of our paid plans—including annual plans—when adjustments are made. If no changes are made to your annual billing plan on a given month, you will not receive an invoice.
What is the currency of Airtable invoices?
Airtable is based in the United States so our prices and the amounts on your invoice are in USD. Currency conversions are handled by our payment processor, Stripe. Here is some information about how Stripe handles them.
Does my workspace plan auto-renew?
Monthly and annual Airtable plans automatically renew. While you can't set a workspace to auto-downgrade at the end of the billing period, we recommend setting a reminder to downgrade before your plan auto-renews.
Remember that modifying your plan impacts limits, storage, revision history, and more.
Workspace plans renew on the date they were initially upgraded. To confirm your plan's renewal date:
Open your workspace's settings page.
Review your last invoice.
What payment options can I use to upgrade my workspace or pay my invoice?
All customers on billable workspaces can pay via credit and debit cards, Apple Pay, and Google Pay, where available.
Only sales-led Business and Enterprise Scale plan customers can pay by invoice.
Only U.S.-based customers on Team plans or self-serve Business plans can pay using ACH/bank transfers.
What details are included on Airtable receipts?
Receipts are provided monthly along with invoices and are your non-itemized proof of payment. Receipts provide the following information:
The type of credit card used.
The last four digits of your credit card.
The amount charged (in USD).
The amount on the receipt will match the balance due on your invoice.
How do I print my invoice or receipt?
Open your Airtable account overview.
Select the workspace connected to the invoice you want to print under the "Workspace settings” section.
Click Billing.
Locate the invoice you want to review print and click View invoice.
Click Download invoice or Download receipt.
Open the downloaded invoice or receipt.
Print your invoice or receipt.
When should I contact Airtable Support of billing discrepancies?
Before contacting support about billing questions, check the billing dashboard in your account settings. The billing dashboard provides access to:
All past invoices and receipts
Current billing cycle information
Payment method details
Collaborator billing breakdown
Accessing the billing dashboard differs depending the type of Airtable plan you are on. Free or Team plan users should consult the information here and Business or Enterprise Scale customers should consult the information here.
From here, you can view, download, and review all invoice details. If you still need assistance after reviewing your billing history, contact support or your Account Executive (Enterprise Scale organizations) with specific invoice details.