Requesting refunds from Airtable

1. Open your Airtable account overview.

2. Select your preferred workspace from the "Workspace settings" menu.

3. Click Add or manage workspace collaborators under the “Billable collaborators” section.

4. Click Manage access.  

5. Select the checkbox next to the collaborator name(s) you want to upgrade or downgrade.

6. Click the ˅ icon under the “Permission” column, then select "Read only" for that collaborator.

1. Open your Airtable homepage.

2. Select and open your preferred base.

3. Click Share.

4. Click Manage access.

5. Select the checkbox next to the collaborator name(s) you want to remove.

6. Click the ˅ icon under the “Permission” column, then select "Read only" your preferred collaborator(s).

1. Open your Airtable account overview.

2. Select your preferred workspace from the "Workspace settings" menu.

3. Click Add or manage workspace collaborators from the “Billable collaborators” section.

4. Click Manage access.  

5. Select the checkbox next to the collaborator name(s) you want to remove.

6. Click Remove collaborator in the top-right corner.

1. Open your Airtable homepage.

2. Select and open your preferred base.

3. Click Share.

4. Click Manage access.

5. Select the checkbox next to the collaborator name(s) you want to remove.

6. Click Remove collaborator in the top-right corner.

1. Open your Airtable account overview.

2. Select your preferred workspace from the "Workspace settings" menu.

3. Click Change plan from the "Workspace plan” section.

   1. A new page opens, outlining Airtable’s plans and their associated details.

4. Select your new workspace plan and follow the onscreen flow.

1. Open your admin panel.

2. Click Billing.

3. Click the ... icon under the "Plan details" section to the right of "Plan."

4. Click Downgrade.

   1. A new page opens asking you to review and select any related changes.

5. Click Acknowledge changes.

You can downgrade your plan if you accidentally upgrade an Airtable workspace. After downgrading, you'll be auto-issued a refund of Airtable credits, prorated to your remaining paid commitment. This credit refund will go through a month after your most recent invoice.

No data or settings are deleted after downgrading from a paid plan to a Free plan, but your workspaces and bases will display banners and limit functionality if you exceed your Free plan's limits.

• If you downgrade from the Team to the Free plan and have more records than included in the Free plan, you can't add records, but all other functionalities will still be available.

• If you downgrade from the Team to the Free plan and are now using more storage than is included in the Free plan, you can't add more attachments.

After requesting to downgrade your plan type, no functionality changes or limits occur until your next billing cycle date, either the following month — for monthly plans — or the next annual cycle for annual plans.

You retain full access to your paid plan's functionality until your upcoming billing cycle when the automated renewal ends and your plan is downgraded to the plan you requested.

We typically issue refunds in Airtable credits, which are posted to your workspace when your next invoice is created.

If you received a refund directly on your credit card, please allow 5 to 10 business days for your bank to process the refund. If you don't see your refund after 10 business days, please contact your credit card company.

If you purchased your Business or Enterprise Scale plan from the Sales team and need to make changes, please get in touch with your account executive for help with what is possible.

If you live in a region with a mandatory refund policy, you may be eligible for a refund.

We can only issue refunds if you take the following steps within the appropriate period of time (as specified by regional law):

1. Contact Airtable Support by clickingon the lower right corner.

2. Enter “refund” and follow the prompt.

3. Click Request a refund and following the remaining prompt.

4. Provide the region you live in the provided form.