Owners - Can adjust workspace settings and handle billing-related changes | |
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This article details how to manage and understand billing in Airtable for the Team, Business, and Enterprise Scale workspace plans.
What plans are self-serve?
NOTE
While Business plans can be purchased independently, we also offer a more personalized Business plan through our sales team. Reach out to our sales team to learn more about customization and additional details.
Self-serve plans are plans that include monthly and annual billing options—allowing you to manage billing directly through Airtable. Self-serve plans include:
Team plans
Business plans
What plans are managed by our sales team?
NOTE
While Business plans can be purchased independently, we also offer a more personalized Business plan through our sales team. Reach out to our sales team to learn more about customization and additional details.
The Business and Enterprise Scale plans are built in collaboration with our sales team. The sales managed plans include:
Business plans
Enterprise Scale plans
How are self-serve Business plans and a Business plans managed by our sales team different?
Self-serve Business plans are available to all Airtable customers.
Sales team managed Business plans are personalized through our sales team and require private email domains, meaning domains like Gmail, Yahoo, etc, are ineligible when upgrading.
How are self-serve plans billed?
Self-serve plans include monthly and annual billing options and are billed per workspace, not per account.
Self-serve plans allow customers to upgrade individual workspaces while simultaneously having workspaces on the Free plan.
Team plan owners are billed for any workspace or base collaborators with "Commenter" or higher-level permissions.
Business plan are billed for any workspace or base collaborators with "Editor" or higher-level permissions.
Team, Business, and Enterprise Scale accounts include read-only collaborators, form submissions, and share links.
How are plans managed by our sales team billed?
Billing for Enterprise Scale and Business plans is calculated differently. Reach out to our sales team for additional context and information.
How are plans using Airtable AI billed?
Check our our AI billing article to learn more about Airtable AI access and billing.
How do I verify my plan type?
Check out our workspace management article to learn how to verify your workspace’s plan type.
How do I upgrade or downgrade my plan type?
Check our our Workspace management article to learn how to upgrade or change your workspace’s plan type.
How do I access and download my plan’s invoice?
Check out our Invoices and receipts article to learn how to access and download your workspace’s invoice.
How do I review or update my workspace’s payment method?
Check out our Workspace settings article to learn how to review or update your workspace’s payment method.
How do I add or remove billable collaborators?
Check out our Managing billable collaborators article to learn more about adding and removing collaborators.
How do I request a refund?
Check out our Requesting refunds article to learn more about refunds and how to request one.
FAQs
What payment methods does Airtable accept?
NOTE
Airtable cannot enter your payment information or manually charge your credit or debit card.
Airtable accepts all major credit cards, bank debits, ACH (U.S customers only), Apple Pay, and Google Pay for self-serve plans.
Business and Enterprise Scale accounts are billable via ACH/invoice.
Credit cards with 3D Secure enabled are not compatible with Airtable’s payment processor.
What should I do if my credit card is declined?
Airtable processes payments through Stripe. Please check out Stripe's article on decline codes for a list of reasons why a payment may fail.
Please make sure your credit card information is up-to-date—including your expiration date and CVV code—and that you enter your credit card number without dashes or spaces..
If your credit card is still not processing, you may need to follow up with your bank to see if there are any issues on their end or try another payment method.
What happens if my Airtable payment declines and how do I resolve it?
Once a credit card, debit card, or any other accepted payment method is declined and 14 days late, Airtable sends an email informing you, “Unfortunately we were unable to process your Airtable payment. Your workspace has been moved to the Airtable Free plan, and you no longer have access to paid plan features.”
To resolve the issue:
Update your payment method.
Contact Airtable Support for help upgrading your account.
Does Airtable billing support split payments?
No. Our payment system is set up to upload only one credit card at a time and does not support splitting payments.
If you are unable to pay for the plan upfront on an annual cadence, we offer a monthly plan. To change your plan from annually to monthly, please access your workspace settings page and select the “Change billing plan” option.
What happens if I change my plan from monthly to annually or from annually to monthly?
If you are on monthly plan and change to the annual plan, you will be instantly changed to the annual plan, but you will not be invoiced for the entire year's commitment until the end of the current month. At that point, you will be charged for each billable collaborator for exactly 12 months (at the discounted rate for the annual billing plan).
Conversely, if you move a workspace to a monthly plan in the middle of the annual plan subscription, you will be refunded in Airtable Credits for the rest of your annual commitment within a month.
How are workspaces charged after upgrading to a Business plan?
Business plans paid via credit card use the credit card assigned on the admin panel “Billing” page. If you upgrade to a Business plan, then any individual workspaces migrated to the Business plan will not use any attached credit cards in those workspaces for future payments. This is because Free and Team plans operate on a per workspace level, whereas Business plans can contain multiple workspaces.
I received a warning about exceeding usage limits and have upgraded, why is the over-limits badge still showing?
Exceeding usage limit alerts can last up to 24-48 hours after taking the necessary steps. If you continue to experience overuse warnings, please check your workspace settings page. The workspace settings will show you how much data is being used per base and help you identify the problem.