Airtable billing overview

Check out our Invoices and receipts overview article to learn how to update your invoice.

Workspace invoices are always sent to all owners of the upgraded workspace. At the moment, the only way to send invoices to a different email address (aside from forwarding them via email) is by adding an additional owner to the upgraded workspace with the desired email address. Please keep in mind that if this person is not already a billable collaborator on the workspace, this will add to the cost of the workspace.

Airtable charges for the upcoming billing period. For example: If you received a $24.00 monthly charge on your credit card dated January 10th, 2024, the invoice billing period is from January 10th, 2024 to February 10th, 2024.

Airtable creates invoices on a monthly basis, however, the charge for each billable collaborator is calculated by the day. If you add a billable collaborator or upgraded to an AI-enabled plan during the previous billing period, you will see a prorated charge on your next monthly invoice.

The total on your invoice is calculated by adding prorated charges from the previous billing period, plus your current number of billable collaborators, minus any available Airtable credits on your workspace. The total on your invoice will match the total on your receipt.

Airtable is based in the United States so our prices and the amounts on your invoice are in USD. Currency conversions are handled by our payment processor, Stripe. Here is some information about how Stripe handles them.

Airtable defaults to downgrading workspaces at the end of the current billing period rather than immediately when the customer changes the billing plan to Free. However, users can reactivate their workspace at any time during the pending downgrade changes period.

A workspace's plan will renew on the same day of the month that it was upgraded (or a day later if this falls on a weekend). To know what day to set your downgrade reminder, simply go to the workspace's settings page and look at your last invoice. (A link to the invoice would also have been emailed to you, as an owner of the workspace.)

Note that if you downgrade a workspace in the middle of its billing period, a refund of Airtable credits will get applied to that workspace automatically, prorated to its remaining paid commitment. This credit refund will go through the month after your most recent invoice.

It's only possible to upgrade your workspace and pay for Airtable with a credit card. We do offer an invoice payment option for Enterprise Scale and sales team-managed Business accounts. Click here if you are interested in learning more about Airtable Business or Enterprise Scale.

NOTE

Only Enterprise Scale and Business plans can access the admin panel.

Invoices for plans paid by ACH/invoice—unlike invoices paid by credit or debit card—are unavailable in the admin panel and sent to the associated email of your Airtable account.  

Airtable doesn't have a VAT number, as we're based in the United States and do not charge for VAT on our invoices.

Airtable accepts all major credit cards, bank debits, ACH (U.S customers only), Apple Pay, and Google Pay for self-serve plans.

Business and Enterprise Scale accounts are billable via ACH/invoice.

You can update your credit card from the Payment section on your upgraded workspace's settings page.

Please make sure you’re credit card information is up-to-date (e.g. expiration date and CVV code) and that you're entering your credit card number without dashes or spaces.

• If your credit card is still not processing, you may need to follow up with your bank to see if there are any issues on their end.

• If you are still having issues, clickon the lower right corner to contact Airtable Support.

Airtable processes payments through Stripe. Please click this link for a list of reasons why a payment may fail.

Once a credit card, debit card, or any other accepted payment method is declined and 14 days late, Airtable sends an email informing you, “Unfortunately we were unable to process your Airtable payment. Your workspace has been moved to the Airtable Free plan, and you no longer have access to paid plan features.”

To resolve the issue:

1. Update your payment method.

2. Contact Airtable Support for help upgrading your account.

No. Although we process payments through Stripe (a 3rd party processor), we are not able to manually enter your credit card for you or manually charge a credit card directly through Stripe. Credit cards are automatically processed through Airtable.

As soon as you upgrade your workspace to a paid plan, Airtable processes your credit card immediately. We also immediately process your payment as soon as the next invoice is created. Once the invoice is posted to your workspace, a link to the new invoice is sent via email directly to all workspace owners.

No. Our payment system is set up to upload only one credit card at a time. You do have the option to change your credit card information at any time.

Our payment system is set up to charge the entire invoice amount due to the credit card uploaded to the workspace. There isn’t a way to split a payment into multiple smaller payments for one invoice.

If you are unable to pay for the plan upfront on an annual cadence, we offer a monthly plan. To change your plan from annually to monthly, please access your workspace settings page and select the “Change billing plan” option.

Yes. Airtable charges are subscription-based and not based on actual usage. If you’ve invited billable collaborators to your workspace and they do not log in or use the database, the workspace owner will still be charged.

Typically we issue refunds in Airtable credits which are posted to your workspace when your next invoice is created.

If you received a refund directly to your credit card, please allow five to ten business days for your bank to process the refund. If you are not seeing your credit card refund after ten business days, please contact your credit card company. Unfortunately, we're unable to influence how quickly the refund appears as a credit in your account.

All initial and ongoing charges for the workspace are charged to the payment card uploaded by a workspace owner. Other billable users accessing the workspace do not pay for their access, and they'll have free features on other workspaces they belong to that aren't on a Team plan. Airtable plan changes are automatically prorated, accounting for the addition and removal of collaborators, as well as billing plan changes. On both monthly and annual plans, we bill or credit for any changes once per month. If you'd like certain people to have access to only certain bases, you can add them as base collaborators rather than workspace collaborators.

• If you are on monthly plan and change to the annual plan, you will be instantly changed to the annual plan, but you will not be invoiced for the entire year's commitment until the end of the current month. At that point, you will be charged for each billable collaborator for exactly 12 months (at the discounted rate for the annual billing plan).

• Conversely, if you move a workspace to a monthly plan in the middle of the annual plan subscription, you will be refunded in Airtable Credits for the rest of your annual commitment within a month.

While we are not offering any one-off discounts on our pricing, many users can make solid headway on our Free plan, until they decide the time is financially right to upgrade to gain paid plan features and increased storage limits. In the meantime, credits earned through referring others to Airtable can be applied toward the cost of a paid workspace to lower what you'd pay out of pocket.

No, Airtable does provide discount codes or coupons. Any discounts are made in the form of Airtable credits.

No, credit cards with 3D Secure enabled are not compatible with Airtable payment processing.

Business plans paid via credit card use the credit card assigned on the admin panel “Billing” page. If you upgrade to a Business plan, then any individual workspaces migrated to the Business plan will not use any attached credit cards in those workspaces for future payments. This is because Free and Team plans operate on a per workspace level, whereas Business plans can contain multiple workspaces.

On a Team plan workspace/base/interface, any collaborators with a permission level of Commenter, Editor, Creator, or Owner are classified as billable. Read-only collaborators are classified as non-billable and completely free of charge. Enterprise Scale and Business plan user collaboration is calculated differently.

Please see this article that includes more details around charges for base and workspace collaborators.

Permission levels define what a collaborator can and cannot edit on a workspace or base. Click here for a complete overview of permission levels.

You can see who counts as a billable collaborator on your workspace from your workspace's settings page. You'll see all base and interface collaborators under the Billable Collaborators section. If you click the “Add or manage workspace collaborators” button below that list, you will get a dialog that shows all workspace collaborators (excluding base collaborators).

Any collaborator can add other collaborators at their permission level or a lower permission level. For example, a commenter can add other commenters or read-only collaborators, but they cannot add an editor or a creator. Read-only collaborators can only invite other read-only collaborators. However, there is a setting that owners can enable to restrict workspace sharing.

Monthly plans

• If you add a billable collaborator to a workspace on a monthly plan, you won't be charged until the next monthly billing date (which is typically the same day of the month as when the workspace was first upgraded). On that day, you'll be charged a prorated amount for the period of the previous month during which the collaborator had billable access to the workspace, as well as for the forthcoming month.

• If you remove a billable collaborator from a workspace on a monthly plan, on the next monthly billing date you will receive a prorated refund of Airtable Credits for the days that the collaborator did not have billable access to the upgraded workspace.

Annual plans

• If you add a billable collaborator to a workspace on an annual plan, you will initially be charged for the full remaining annual commitment for that collaborator. If you remove a billable collaborator from a workspace on the annual plan, then you will be granted a refund in Airtable credits prorated to the day the collaborator was removed.

  • Adding a collaborator: Three months after upgrading a workspace to an annual Team plan ($240/billable collaborator/year), you add a billable collaborator to the workspace. You would then be charged an additional $180, for the new collaborator's access for the remaining nine months of the annual commitment.

  • Removing a collaborator: Ten months after upgrading a workspace to an annual Team plan ($240/billable collaborator/year), you remove one billable collaborator from the workspace. You would then receive a prorated refund of $40 of Airtable Credits for annual commitment's remaining two months.

You'll receive $10 of Airtable credits for each person you invite to Airtable. You can invite people to use Airtable, and access an Airtable-referral link, from the “Referrals and credits” section of your Airtable account page.

If you would like to invite someone to collaborate with you in Airtable, you will need to add them as a base or workspace collaborator (you will still receive Airtable credits when doing so).

Here are a few scenarios that would result in you not receiving credits:

• The invitee already has an account.

• The invitee has not verified their account via email.

• The invitee has previously accepted another invitation for credits.

First, you need to transfer credits from your account to the workspace where you want to apply them. Once credits are applied to a workspace, any future invoices will automatically use any available credits to reduce the invoice amount.

• In the Billing plan section of the workspace settings page, there is an option to transfer personal credits to the workspace. Clicking the transfer option will bring up a window in which you can enter the number of credits you wish to transfer. You must transfer credits to a specific workspace in order for them to be applied to a bill.
  

• You can also apply personal Airtable credits to a workspace from the upgrade checkout screen by clicking the Apply up to $X in credit option above the total.

Airtable credits can only be transferred from your personal account to a workspace.

Any credits that may accrue to your Airtable Account expire one year following their accrual, or upon expiration or termination of your Airtable Account, whichever is earlier. Notwithstanding the foregoing, any credits accrued to a workspace on a free Subscription Plan will expire if the workspace’s Subscription Plan is not upgraded to a paid Subscription Plan within ninety (90) days of accrual, unless otherwise specified. Credits have no currency or exchange value, and are not transferable or refundable.

You can view any referrals and available credits by:

1. Opening the Referrals and credits section of your account page.

2. From here, you can see the total number of credits you have and how you got those credits. You can also see every person you've invited, email out new invites, and find your referral link that you can use to get credits for referring new users.
   

No. Business and Enterprise accounts cannot use or earn credit via referrals.

If you upgraded an Airtable workspace by mistake, you can proceed to downgrade by clicking the plan to the right of the workspace's name.

Upon downgrading, you'll be auto-issued a refund of Airtable credits, prorated to your remaining paid commitment. This credit refund will go through a month after your most recent invoice.

If you upgraded an Airtable workspace by mistake, you can downgrade by following the instructions above. Upon downgrading, you'll be auto-issued a refund of Airtable credits, prorated to your remaining paid commitment. This credit refund will go through a month after your most recent invoice.

If you didn't sign up for Airtable but have a charge from us on your credit card statement, we recommend first checking whether a coworker or family member may be using Airtable - in our experience, this accounts for most unexplained charges.

*Please include the details of the charge (date, amount, and last four digits of the credit card)

If you live in a region with a mandatory refund policy, you may be eligible for a refund. As an example, customers living in the European Union are allowed to cancel a paid plan within 14 days of purchase and receive a refund.

We can only issue refunds if you take the following steps within the appropriate period of time (as specified by regional law):

1. Contact Airtable Support by clickingon the lower right corner.

2. If you live in a region that legally requires us to provide refunds, please let us know which region that is. Not providing this information may cause delays.

Downgrading your workspace's paid plan to Free before the end of the billing cycle means that your workspace will immediately drop down to the Free plan, and will lose access to the additional features provided by paid plans, as listed on our pricing page. You'll be refunded in Airtable credits for any additional time remaining on the previously paid plan commitment.

You can cancel your paid subscription by downgrading your workspace to the free plan. You will still have an active Airtable account.

If you cancel your Airtable account, all of your workspaces are still active if you are sharing your workspace with other collaborators. If you need to delete your Airtable account and all of the workspaces you are the Owner of, you’ll need to delete your workspaces first before deleting your Airtable account. For workspaces that need a new Owner, you likely want to grant another user Owner permissions before deleting your Airtable account.

All of your billing information is accessible through the workspace settings page.

If you are not an owner of a workspace, you will not be able to see the workspace settings page for that particular workspace. Please contact your workspace owner (or admin for Business or Enterprise Scale organizations) if you need access to the workspace settings page.

Workspaces can have more than one workspace owner at a time.

You can transfer ownership of your workspace to another user by following the steps in this article.