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    Airtable AI billing
    • 29 Mar 2024
    • 4 Minutes to read
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    Contents

    Airtable AI billing

    • Updated on 29 Mar 2024
    • 4 Minutes to read
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    Article Summary

    Plan availability

    Team, Business, and Enterprise Scale

    Permissions

    • Owners - Can access workspace settings and handle billing-related changes

    • Admins - Can access org-level settings in admin panel

    Platform(s)

    Web/Browser, Mac app, and Windows app

    Related reading

    Guide: Accelerate your work with Airtable AI

    Why use AI in Airtable?

    There are 5 overarching reasons to use AI in Airtable:

    1. Summarize and extract insights

    2. Categorize information

    3. Route work-in-progress

    4. Generate content

    5. Translate any language

    AI billing overview

    For the most current billing information, please visit our pricing page. This article will focus on self-serve Team and Business plans. Customers who have worked with our Sales team to secure Business or Enterprise Scale Airtable licenses should contact their account representative for more information.

    • AI billing operates as an add-on to a paid Airtable plan. The add-on consists of AI credits that allow billable collaborators to utilize and access AI functionality throughout Airtable. Each user defined as a billable collaborator in the workspace where AI functionality is added will count toward the per-seat price based on the monthly or yearly cadence of the plan.

    • Credits are only consumed when AI generates content in long text fields with AI enabled or automation runs that include the “Generate with AI” action. AI functionality utilized when summarizing comments, generating formulas, or linked record matching does not consume AI credits and is available for all billable collaborators in a workspace.

    • Self-serve customers on Team and Business plans can opt into an AI preview in the product and access 500 credits per user per month for their workspace or organization. Sales-led Business and Enterprise Scale can also opt in to AI preview, but it will function differently. Contact your account representative for more details.

    Understanding AI credits

    The number of credits used by a given AI operation is based on its underlying cost to Airtable. For this reason, the number of credits used by an operation can vary based on the type of AI model being used as well as the scale of the operation being performed. Here are some examples you can use to understand this idea:

    Description

    Example

    AI model

    Characters in prompt and response

    Number of credits used

    Small call

    Categorizing sentiment on a piece of feedback

    Low powered

    Up to 2000

    1

    Small “standard” model call

    Translating 1 product category name

    High powered

    Up to 2000

    10

    Large “standard” model call

    Generating draft of new article

    High powered

    18000 - 20000

    100

    A few notes about AI credits:

    • Self-serve plan add-ons include 3,500 credits per seat per month

    • Credits expire monthly meaning unused credits do not roll over on self-serve plans

    • Workspace owners can purchase additional credits if they run out of per-seat credits

    Adding more monthly AI credits on self-serve plans:

    If your team or organization requires more credits to perform certain generative AI functions in long text fields or automations, then you can purchase additional credits to shore up that gap. Once they have exhausted their 3,500 credit limit for the month, any billable collaborator in your organization will be able to use the per month credits included as an add-on across your workspace/organization:

    • 10,000 credits/mo. → $20/mo. ($200/yr.)

    • 20,000 credits/mo. → $40/mo. ($400/yr.)

    • 50,000 credits/mo. → $100/mo. ($1k/yr.)

    • 100,000 credits/mo. → $200/mo. ($2k/yr.)

    • 200,000 credits/mo. → $400/mo. ($4k/yr.)

    Credit visibility and credit tracking

    • Workspace owners can see the credits they’ve consumed and their remaining credits in workspace settings. Enterprise Scale and Business admins can view credit usage on the Settings page in the “Block AI integrations” section. Enterprise Scale admins can also use the admin panel Reports page to track credit usage.

    • We’ll also send email alerts when a Team workspace or Business/Enterprise Scale organization goes over 75% of their credit limit.

    • Additionally, when builders are setting up an AI field or AI action in Automations, we will give them a warning if their AI operation is going to use a significant amount of credits or if their operation will continue to run (i.e. as in an automation) over time and consume credits.

    Testing out Airtable’s AI with AI preview

    Self-serve customers on Team and Business plans can opt into an AI preview in the product and access 500 credits per user, per month for their workspace or organization.

    • This access allows users to try out the feature with a limited number of credits each month.

    • If you run out of credits in a month, you can choose to upgrade to a paid AI add-on, or they can wait until the next month and resume their experimentation with AI.

    • If you run out of credits, then AI-initiated content will remain, but you will be unable to generate more content using AI.

    • Sales-led Business and Enterprise Scale customers can also access the AI preview. Speak to your account representative for more specifics.

    FAQs

    How do I activate Airtable AI?

    Visit our AI pricing page for more information on how you can add Airtable AI to your plan.

    Does Airtable AI support integrating with my organization’s ChaptGPT instance?

    Airtable will continue to evolve our AI offering with more AI models and features over time, however, we do not support integrating external AI instances with our Airtable AI features.

    What LLM models can I choose from when leveraging Airtable AI?

    Enterprise Scale customers can choose from different LLMs for Airtable AI. These include OpenAI’s GPT models, and Anthropic’s Claude models via Amazon Bedrock, a service where models are hosted in the Amazon Web Services environment.

    Other customers are unable to choose between the models and the type of models may vary over time. Airtable uses OpenAI models to perform AI operations for those plans at this time.

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