Airtable invoices and receipts overview
  • 14 Oct 2024
  • 6 Minutes to read
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Airtable invoices and receipts overview

  • Dark
    Light
  • PDF

Article summary

This article details how to access, review, and understand Airtable’s invoices and receipts.  

Plan availability

Team and Business plans

Permissions

Workspace owner permissions are required to access workspace invoices

Platform(s)

Web/Browser, Mac app, and Windows app

Related reading

Viewing invoices

To view your invoice:

  1. Open your Airtable account overview.

  2. Select your preferred workspace from the "Workspace settings" menu.

  1. Select and review your preferred invoice from the "Billing history" section.

  1. Click View invoice to review any workspace changes. (Optional)

Monthly and annual plan invoices

NOTE

This section helps clarify differences between monthly and annual plan invoices.

Monthly workspace plan invoices overview

  • Monthly plan customers are invoiced monthly.

    • Customers upgrading for the first time or renewing are billed for the following billing period.

  • Charges for adding billable collaborators during the mid-billing period are calculated per day, starting when a user is added and ending on the last day of the billing period.

    • All prorated charges are reflected on your next invoice.

Yearly workspace plan invoices overview

  • Airtable adds prorated charges to invoices when billable collaborators are added during the mid-billing period.

  • For yearly plans, if you add billable collaborators during the month, you will see a prorated charge reflected on a monthly invoice. These charges are calculated per day and start when a collaborator is added and until your yearly billing period date.

    • Airtable does not send monthly invoices to yearly plan customers who haven't added or removed collaborators during a given month.

    • Monthly invoice totals are calculated by adding prorated charges or credits—from collaborator changes during the previous billing period—charges for adding billable collaborators during the mid-billing period are calculated per day, starting when a user is added and ending on the last day of the yearly billing period. Prorated charges will be reflected on your next invoice.

    • Any Airtable credits on the workspace are applied automatically, reducing the total amount reflected on the invoice and receipt.

Invoice examples

NOTE

These examples highlight invoice details like line items, unused time, remaining time, and more.

Adding collaborators example

In this example, the annual plan workspace had 4 collaborators and an additional collaborator was added on April 17, 2024. This change is reflected on the invoice as two line items: 

  • “Unused time” on 4x "Team Annual" after April 17, 2024 - the previous number of billable collaborators (4).

  • “Remaining time” on 5x "Team Annual" after April 17, 2024 - the new number of billable collaborators (5).

  • The line items represent a prorated refund of all remaining time for the 4 collaborators (-$942.35) and a prorated charge for all remaining time for 5 collaborators ($1,177.93).

Removing collaborators example

In this example, the annual plan workspace had 7 collaborators, and an collaborator was removed on March 22, 2024. This change is also reflected on the invoice as two line items: The previous number of billable collaborators (Unused time) was 7, and the new number (Remaining time) is 6.

Removing collaborators grants workspace credits that are processed as Airtable credits. Workspace credits are automatically applied to your next invoice.

Adjusting collaborators + plan renewal example

In this example, the monthly team plan added 5 collaborators on June 28, 2024.

The bottom section shows the renewal for the upcoming billing period for all 10 active collaborators—charged at the beginning of the billing period. Users on annual plans are only shown the upfront charge for the following year once their plan renews.

Downloading and printing invoices and receipts

To download or print your invoice or receipt:

  1. Open your Airtable account overview.

  2. Select your preferred workspace from the "Workspace settings" menu.

  3. Select and review your preferred invoice from the "Billing history" section.

  4. Click View invoice.

  5. Click Download invoice or Download receipt.

NOTE

You can print your invoice or receipt after downloading it to your computer.

Adding invoice details

NOTE

  • Invoice details are added on the workspace level. You must add invoice details from each workspace's workspace settings page if you have multiple workspaces.

  • For business plans, updates to invoices are added from the admin panel billing section.

To add invoice details:

NOTE

Updates to invoice details will only appear once the next invoice is issued, and previously issued invoice details remain unchanged.

The following information can be added:

  • Your address

  • Tax code information

  • Invoice notes

  1. Open your Airtable account overview.

  2. Select your preferred workspace from the "Workspace settings" menu.

  3. Click Add invoice details from the "Invoice details" section.

To update invoice details for future invoices:

  1. Open your Airtable account overview.

  2. Select your preferred workspace from the "Workspace settings" menu.

  3. Click Edit invoice details from the "Invoice details" section.

  4. Make your preferred changes.

  5. Click Save.

The additional invoice details will show up on your invoice in the following places:

4402061841175invoiceWithDetails6321.jpg

Invoice collaborator report

NOTE

The invoice collaborator reports allow admins and specified collaborators to request and download a report of billable collaborators related to designated workspaces and invoices.

To request invoice collaborator reports:

  1. Open your Airtable account overview.

  2. Select your preferred workspace from the "Workspace settings" menu.

  3. Click Request invoice collaborator report from the "Billing history" section.

  4. Click Select an option to choose your preferred invoice.

  5. Click Request report.

    1. You'll receive an email of the report once it's available.

Receipt details

Receipts are provided monthly along with invoices and are your non-itemized proof of payment. Receipts provide the following information:

  • The type of credit card used.

  • The last four digits of your credit card.

  • The amount charged (in USD).

The amount on the receipt will match the balance due on your invoice.

FAQs

How do I identify a workspace’s owner?

  1. Open your Airtable homepage.

  2. Locate and select your preferred workspace or base.

  3. Click Share.

    1. A new workspace dialog box opens.

  4. Click Manage access.

    1. Another workspace dialog box open detailing all collaborators and their permission levels.

Can I auto-forward my invoices to another email address?

Workspace invoices are shared with all upgraded workspace owners. You can add your preferred collaborators as additional workspace owners to ensure they automatically receive invoices as well.

NOTE

Suppose the collaborator you add as an additional owner is not already a billable collaborator on the workspace. In that case, this will add to the cost of the workspace.

What billing period am I paying for?

Airtable charges for the billing period moving forward.

For example: if you received a $24.00 monthly charge on your credit card dated January 15, 2024, the invoice billing period is from January 15, 2024 to February 15, 2024.

How do prorated charges work?

Airtable invoices customers monthly; however, each billable collaborator's charge is calculated by the day. If you add a billable collaborator during the previous billing period, you will see a prorated charge on your next monthly invoice.

What is the total on my invoice?

Your invoice is calculated by adding prorated charges from the previous billing period and your current number of billable collaborators, then subtracting applied Airtable credits. The total on your invoice will match the total on your receipt.

Why am I getting an invoice with a zero balance?

We issue invoices every month for all of our paid plans—including annual plans—when adjustments are made. If no changes are made to your annual billing plan, your invoice will result in a $0.00 balance.  

Your invoice will also result in a $0.00 balance when your applied Airtable credits cover your invoice’s total.

What is the currency of Airtable invoices?

Airtable is based in the United States so our prices and the amounts on your invoice are in USD. Currency conversions are handled by our payment processor, Stripe. Here is some information about how Stripe handles them.

Does my workspace plan auto-renew?

Monthly and annual Airtable plans automatically renew. While you can't set a workspace to auto-downgrade at the end of the billing period, we recommend setting a reminder to downgrade before your plan auto-renews.

Remember that modifying your plan impacts limits, storage, revision history, and more.

Workspace plans renew on the date they were initially upgraded. To confirm your plan's renewal date:

  1. Open your workspace's settings page.

  2. Review your last invoice.

NOTE

If you downgrade a workspace between renewal dates, an Airtable credit refund will be applied automatically, prorated to the workspace's remaining paid commitment. This credit refund will occur a month after your most recent invoice.

Can I pay for Airtable by invoice?

  • Business and Enterprise Scale plan customers can upgrade workspaces and pay for plans by invoices.

  • Team plan customers are required to pay for upgrading workspaces and paying for plans by credit cards, bank debit, ACH (U.S customers only), Apple Pay, or Google Pay.


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