Requesting refunds from Airtable

This article details how to request refunds and what to review before starting the refund request process. Airtable Support is happy to review your account for unintended billable collaborators or workspace upgrades.

Requesting Airtable refunds  

NOTE

• The following actions can only be taken by collaborators with “Owner-level” permissions.

• Refunds for sales-managed Business and Enterprise scale plans are handled by Airtable’s Sales team. Please reach out for support.

To request a refund:

1. Remove any unnecessary billable collaborators (when necessary).  

   1. To remove billable collaborators:

      Before we can look into a refund for billable collaborators, you need to remove their paid access. You can do this by changing each accidental billable user's permission level to read-only, or by removing them from the base(s)/workspace entirely. The process is a bit different depending on whether these users are workspace collaborators or individual base collaborators.

      To manage access for base collaborators:

      1. Navigate to a base where you have owner permissions.

      2. Click the Share button in the upper right corner of the base.

      3. Click the Manage button. Manage individual or multiple user's permission levels to Read-only or remove them from the base.

      4. Please note that there isn't a one-click way to remove a user's access from all bases they've been added to on your workspace. If someone's a collaborator on multiple individual bases in your workspace but not a workspace collaborator, you'll have to remove that user from each base.

      5. Business and Enterprise Scale admins have additional user management options within Admin Panel.

      A workspace collaborator has access to every base in the workspace, and won't need to be removed from any of them individually. You can manage access for workspace collaborators by:

      1. Navigating to your account page.

      2. Choosing a workspace from the left side where you have Owner permissions.

      3. From here, click the Add or manage workspace collaborators under the Billable collaborators section.

      4. This will open a window where you can manage that workspaces collaborators. Change permission levels to Read-only or remove users from the base.

      5. Business and Enterprise Scale admins have additional user management options within Admin Panel.

2. Downgrade your workspace plan type (when necessary).

   1. To downgrade workspace plans:

      Start by visiting airtable.com/account, and clicking on the workspace that you wish to downgrade from the left-hand side of the screen under Workspace settings.

      

      On the right side of the screen, you'll see the Workspace plan section. Under this, you see a Change billing plan button. Click this and choose the lower-priced plan of your choice.

      1. First, downgrade the workspace or lower the billable collaborator count to the desired number

      2. Contact Airtable Support by clickingon the lower right corner.

      Note

      Business and Enterprise Scale plans have additional workspace management options available in the Workspaces page in Admin Panel.

   2. To downgrade self-serve Business plans:

      1. Visit your admin panel.

      2. Click Billing.

      3. Click the ... icon under the "Plan details" section to the right of "Plan."

      4. Click Downgrade.

         1. A new page opens asking you to review and select any related changes.

      5. Click Acknowledge changes.

3. Contact Airtable Support by clickingon the lower right corner.

FAQs