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    Airtable invoices and receipts overview
    • 13 Nov 2024
    • 7 Minutes to read
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    Contents

    Airtable invoices and receipts overview

    • Updated on 13 Nov 2024
    • 7 Minutes to read
    • Print
    • Dark
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    • PDF
    Article summary

    This article details how to access, review, and understand Airtable’s invoices and receipts.

    Plan availability

    Team and Business plans

    Permissions

    Workspace owner permissions are required to access workspace invoices

    Platform(s)

    Web/Browser, Mac app, and Windows app

    Related reading

    Monthly billing and annual billing comparisons

    Airtable offers monthly and annual subscription options. Both options renew automatically unless canceled before the upcoming renewal date.

    • Monthly billing: Owners are billed at the start of each month for an entire month of service, starting when you upgrade your plan.

    • Annual billing: Owners are billed in total for a full year of service, starting when you upgrade your plan (discounted 17%).

    NOTE

    Monthly and annual subscriptions allow you to add or remove collaborators during the billing cycle. Any changes will be prorated and reflected on your next invoice.

    Annual plan customers only receive monthly invoices when billable collaborators are added or removed.

    How owners are billed for Airtable collaborators

    Airtable collaborators are users who have been granted access to your bases and workspaces.

    • Team plan collaborators: Any user with commenter, editor, creator, or owner permissions is a billable collaborator. (Users with read-only permissions are not billable.)

    • Business plan collaborators: Any user with editor, creator, or owner permissions is a billable collaborator. (Users with read-only and commenter permission are not billable.)

    NOTE

    Owners are continually billed for any billable collaborators added during their billing cycle until those collaborators' permissions are downgraded to a non-billable role.

    Monthly billing

    • Prorated charges are applied when billable collaborators are added in the mid-billing cycle.

      • Owners are charged non-prorated charges at the start of the next billing cycle.

    • The prorated amount is calculated daily, starting when a collaborator is added and continuing through the end of the monthly billing cycle.

    Annual billing

    • Billable collaborators added during an annual billing cycle are prorated and reflected on your next invoice.

    • The prorated amount is calculated daily, starting when a collaborator is added and continuing through the end of the annual billing cycle.

    NOTE

    Airtable does not send monthly invoices to annual plan customers who haven’t added or removed collaborators during a given month.

    Billing examples

    Monthly plan example: You’re on the monthly Team plan, paying $24 per collaborator. Ten days into the billing period, you add a new collaborator. There are 20 days left in the month.

    Sign up date

    Plan end date

    Initial cost per year

    Cost per billable collaborator per day

    Collaborator added date

    Days until plan's end date

    Cost for new collaborator until plan's end date

    4/1/2024

    4/30/2024

    $24

    ~0.77

    4/10/2024

    20

    $16.55

    Annual plan example: You signed up for the annual plan on January 1, paying $20 per collaborator per month, and added a collaborator on April 15.

    Sign up date

    Plan end date

    Initial cost per year

    Cost per billable collaborator per day

    Collaborator added date

    Days until plan's end date

    Cost for new collaborator until plan's end date

    1/1/2024

    12/31/2024

    $240

    ~0.66

    4/15/2024

    260

    $170.96

    Understanding invoices: Unused time and remaining time

    Airtable calculates billing adjustments based on "Unused time" and "Remaining time" when owners update the number of billable collaborators mid-cycle.

    • Unused time: Reflects the total number of billable collaborators a workspace has before adding, removing, upgrading/downgrading collaborators.

    • Remaining time: Reflects the total number of billable collaborators a workspace has after adding, removing, or changing the number of billable collaborators.

    Unused time example: You upgraded your workspace with only yourself as the owner on October 5 and on October 14 you added a second collaborator.

    The "Unused time" line item shows a quantity of 1, meaning that the workspace had 1 billable collaborator before the update:

    Remaining time example: The “Remaining time” line item shows a quantity of 2, meaning that after adding an additional collaborator, your workspace has 2 billable collaborators.

    The prorated calculation amount shows:

    • The prorated amount paid is made up of your unused time and remaining time.

    • -$16.83 (Unused time) + $33.66 (Remaining time) = $16.77 for adding 1 billable user from Oct 14 to Nov 5, 2024.

    NOTE

    Owners will see a pair of "Unused time" and "Remaining time" line items for each billable collaborator change when adding, removing, upgrading, and downgrading multiple billable collaborators throughout the billing cycle.

    Collaborator report

    The Airtable collaborator report helps owners audit and manage collaborator access and understand which users are billable during each billing period—including all "inactive" collaborators the owner is still pay for. The collaborator report allows admins and specified collaborators to request and download a report of billable collaborators related to designated workspaces and invoices.

    To access and request the collaborator report:

    1. Open your Airtable account overview.

    2. Select your preferred workspace from the "Workspace settings" menu.

    3. Click Request invoice collaborator report from the "Billing history" section.

    4. Click Select an option to choose your preferred invoice.

    5. Click Request report.

      1. You'll receive an email of the report once it's available.

    Once available, you'll receive an email with your collaborator report, usually within 10 minutes of requesting.

    FAQs

    How do I identify a workspace’s owner?

    1. Open your Airtable homepage.

    2. Locate and select your preferred workspace or base.

    3. Click Share.

      1. A new workspace dialog box opens.

    4. Click Manage access.

      1. Another workspace dialog box open detailing all collaborators and their permission levels.

    Can I auto-forward my invoices to another email address?

    Workspace invoices are shared with all upgraded workspace owners. You can add your preferred collaborators as additional workspace owners to ensure they automatically receive invoices as well.

    NOTE

    Suppose the collaborator you add as an additional owner is not already a billable collaborator on the workspace. In that case, this will add to the cost of the workspace.

    What billing period am I paying for?

    Airtable charges for the billing period moving forward.

    For example: if you received a $24.00 monthly charge on your credit card dated January 15, 2024, the invoice billing period is from January 15, 2024 to February 15, 2024.

    What is the total on my invoice?

    Your invoice is calculated by adding prorated charges from the previous billing period and your current number of billable collaborators, then subtracting applied Airtable credits. The total on your invoice will match the total on your receipt.

    Why is my bill total more expensive than expected?

    If your bill is higher than expected, it’s likely because additional collaborators were added to your workspace. In Airtable, you are billed for each collaborator with the following permissions:

    • Team plan: Owner, creator, editor, and commenter permissions

    • Self-serve Business plan: Owner, creator, and editor permissions

    Even if collaborators were temporarily added, their access during the billing period would still be included in your charges, prorated based on the time they had billable access.

    To avoid unexpected charges:

    • Review and manage your workspace collaborators regularly.

    • Remove collaborators who no longer need access before the billing cycle ends.

    • Set permissions carefully to ensure you're not granting access higher than needed.

    Why am I getting an invoice with a zero balance?

    We issue invoices every month for all of our paid plans—including annual plans—when adjustments are made. If no changes are made to your annual billing plan on a given month, you will not receive an invoice.

    What is the currency of Airtable invoices?

    Airtable is based in the United States so our prices and the amounts on your invoice are in USD. Currency conversions are handled by our payment processor, Stripe. Here is some information about how Stripe handles them.

    Does my workspace plan auto-renew?

    Monthly and annual Airtable plans automatically renew. While you can't set a workspace to auto-downgrade at the end of the billing period, we recommend setting a reminder to downgrade before your plan auto-renews.

    Remember that modifying your plan impacts limits, storage, revision history, and more.

    Workspace plans renew on the date they were initially upgraded. To confirm your plan's renewal date:

    1. Open your workspace's settings page.

    2. Review your last invoice.

    NOTE

    If you downgrade a workspace between renewal dates, an Airtable credit refund will be applied automatically, prorated to the workspace's remaining paid commitment. This credit refund will occur a month after your most recent invoice.

    How do I update my Airtable payment method?

    To update your Airtable payment method:

    1. Open your Airtable account overview.

    2. Under " Workspace settings," select your workspace associated with the payment method you want to update.

    3. Click Update under the “Payment” section.

    4. Enter your payment information and click Update.

    Can I pay for Airtable by invoice?

    • Business and Enterprise Scale plan customers can upgrade workspaces and pay for plans by invoices.

    • Team plan customers are required to pay for upgrading workspaces and paying for plans by credit cards, bank debit, ACH (U.S customers only), Apple Pay, or Google Pay.

    What details are included on Airtable receipts?

    Receipts are provided monthly along with invoices and are your non-itemized proof of payment. Receipts provide the following information:

    • The type of credit card used.

    • The last four digits of your credit card.

    • The amount charged (in USD).

    The amount on the receipt will match the balance due on your invoice.

    How do I add or update the information on my invoice?

    NOTE

    Updates to invoice details will only appear once the next invoice is issued, and previously issued invoice details remain unchanged.

    • The following information can be added:

    • Your address

    • Tax code information

    • Invoice notes

    1. Open your Airtable account overview.

    2. Select your preferred workspace from the "Workspace settings" menu.

    3. Click Add invoice details from the "Invoice details" section.

    How do I download or print my invoices?

    1. Open your Airtable account overview.

    2. Select your preferred workspace from the "Workspace settings" menu.

    3. Select and review your preferred invoice from the "Billing history" section.

    4. Click View invoice.

    5. Click Download invoice or Download receipt.

    How do I view my invoices?

    1. Open your Airtable account overview.

    2. Select your preferred workspace from the "Workspace settings" menu.

    3. Select and review your preferred invoice from the "Billing history" section.

    4. Click View invoice to review any workspace changes. (Optional)

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