Airtable invoices and receipts overview
  • 30 Nov 2022
  • 6 Minutes to read
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Airtable invoices and receipts overview

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For paid plans, every month you'll receive one invoice which details your transactions and charges and one receipt for proof of payment. This article contains detailed information about invoices, charges, and frequently asked questions about them.

Who has access to invoices?

Invoices are emailed monthly to all workspace owners on paid workspace plans; invoices are not able to be sent to other collaborators who are not workspace owners.

At the moment, the only way to send invoices to a different email address (aside from forwarding them via email) is by adding an additional owner to the upgraded workspace with the desired email address. Please keep in mind that if this person is not already a billable collaborator on the workspace, this will add to the cost of the workspace.

Finding your invoices

To view your invoice/billing history within Airtable, start by going to airtable.com/account (from a laptop or desktop) and clicking the workspace on the left side of the page.

Note

Please note, only the owner of a workspace will be able to view the workspace settings page. All other collaborators on a workspace will not be able to access your billing information.

Select a workspace

Once you've opened your account page, a list of your workspaces will display on the left-hand side of the screen. Select any workspace to open its workspace settings.

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View billing history

Once you've opened a workspace, you'll see your billing history on the right-hand side of the page. Under billing history, you can view all past invoices and the history of any upgrades/downgrades for the workspace you're viewing by clicking the "View invoice" link.

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View an invoice

The total on your invoice is calculated by adding prorated charges from the previous billing period, plus your current number of billable collaborators, minus applied Airtable credits. The total on your invoice will match the total on your receipt.

  • The top half of your invoice displays the prorated charges (and credits) from any billable collaborators added or removed from the upgraded workspace during the past month.
  • The bottom half of your invoice takes the current number of billable collaborators on your workspace and charges for their access for the forthcoming month.
  • If any of these collaborators leave the workspace (or if their permission levels are changed to read-only) during the next month, a pro-rated credit will appear in the top section of next month's invoice.

To print or download an invoice, click the "Print" button at the top-right of the invoice. You can then print the invoice to PDF to save on your device, or send it to a printer.

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Adding invoice details

You are able to add information to your invoices by navigating to the "Invoice details" section of the workspace settings page. As a reminder, you'll need to be a workspace owner in order to access this page.

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Clicking on this option will open a pop-up window where you are able to add your address, tax code information, as well as an additional note to future invoices. To be clear, this means that changes made to invoice details will not show up until the next invoice is issued. Any previous invoice details will not be changed in past invoices.

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If you need to change the invoice details to show up on a future invoice, then you will now see an "Edit invoice details" option. Click that option, change the details to the desired output, and click "Save."

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The additional invoice details will show up on your invoice in the following places:

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NOTE

Invoice details are added on the workspace level. If you have multiple workspaces, then you will need to add invoice details from each of those workspaces' workspace settings page.

Details about receipts

Receipts are provided monthly along with your invoice and is your proof of payment (not a replacement for an itemized invoice). Your receipt provides the type of credit card used, the last four digits of your credit card, and the amount charged (in USD).
The amount on the receipt will match the balance due on your invoice.

FAQs

Can I auto-forward my invoices to another email address?

Workspace invoices are always sent to all owners of the upgraded workspace. At the moment, the only way to send invoices to a different email address (aside from forwarding them via email) is by adding an additional owner to the upgraded workspace with the desired email address. Please keep in mind that if this person is not already a billable collaborator on the workspace, this will add to the cost of the workspace.

What billing period am I paying for?

Airtable charges for the billing period moving forward.

For example: if you received a $24.00 monthly charge on your credit card dated for January 15, 2020, the invoice billing period is from January 15, 2020 to February 15, 2020.

How do prorated charges work?

Airtable creates invoices on a monthly basis; however the charge for each billable collaborator is calculated by the day. If you add a billable collaborator during the previous billing period, you will see a prorated charge on your next monthly invoice.

What is the total on my invoice?

The total on your invoice is calculated by adding prorated charges from the previous billing period, plus your current number of billable collaborators, minus applied Airtable credits. The total on your invoice will match the total on your receipt.

Why am I getting an invoice with a zero balance?

We issue invoices on a monthly basis for all of our premium paid plans including annual plans. If you did not make any changes to your annual billing plan your invoice will result in a $0.00 balance.

What is the currency of my Airtable invoice?

Airtable is based in the United States so our prices and the amounts on your invoice are in USD. Currency conversions are handled by our payment processor, Stripe. Here is some information about how Stripe handles them.

Does my workspace auto-renew?

Airtable plans renew automatically, whether on a monthly or annual billing cycle. Though it's not possible to set a workspace to auto -downgrade at the conclusion of its billing period, setting a personal reminder to downgrade the workspace the day before its renewal can ensure you switch it to our free plan in plenty of time. (Please note the lower limits that would then apply to bases in the downgraded workspace.)

A workspace's plan will renew on the same day of the month that it was upgraded (or a day later, if this falls on a weekend). To know what day to set your downgrade reminder, simply go to the workspace's settings page and look at your last invoice. (A link to the invoice would also have been emailed to you, as an owner on the workspace.)

Note that if you downgrade a workspace in the middle of its billing period, a refund of Airtable credits will get applied to that workspace automatically, prorated to its remaining paid commitment. This credit refund will go through a month after your most recent invoice.

Can I pay for Airtable by invoice?

At the moment, it's only possible to upgrade your workspace and pay for Airtable with a credit card, unless you're paying for a larger team. We do offer an invoice payment option for teams with a minimum of 50 billable collaborators on a Pro workspace, a minimum of 100 billable collaborators on a Plus workspace, and for all Enterprise accounts. Please contact us to discuss this option if you're interested.


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