Using Organizations
  • 19 Sep 2022
  • 4 Minutes to read
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Using Organizations

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Organizations represent individual Enterprise accounts and are associated with email domains (e.g., acme.com). So whether you're rolling out Airtable to an entire company or just a department or team, Organizations are linked to single Enterprise accounts.

Understanding Organizations

User accounts are connected to Organizations in three distinct ways:

  • Organization member: A user account owned by an Organization. The user’s email address must match the Organization’s set of email domains; otherwise, the user cannot join as an Organization member. A user account can only be a member of one Organization
  • Unmanaged user: A user account matches the Organization’s set of email domains but is not owned by the Organization. The most common example of unmanaged users is customers with multiple Organizations (multiple enterprise accounts). 
  • External user: A user account that does not match the Organization’s set of email domains (e.g., example.com instead of acme.com). Learn more about managing external users below.

Managing Organization memberships

Understanding how users and members are managed is an essential part of getting the most out of Organizations and what you can do with Airtable.

Admins can only take the following actions on a user account if that user is an Organization member:

  • Requiring users to log in via SSO
  • Changing user email addresses
  • Deactivating user accounts
  • Granting the admin role to users
  • Signing users out of all sessions

Airtable provides owners with three ways to upgrade a user account to a member:

  • Member-by-invite: After accepting an invitation to an Organization-owned workspace/base or being added to a user group, users with emails that match their Organization's email domains are automatically upgraded to Organization members.
  • Manual: By default, all users are unmanaged or external users. Admins must explicitly upgrade users to members. 

To access your Users' page:

  1. Visit your Admin Panel and select Users from the side menu. 
  2. From Users, you can see which collaborators are Organization members or unmanaged/external users. 

To upgrade a collaborator from a user to a member:

  1. Visit your Admin Panel and select Admin from your account menu 
  2. From Users, find the name of the user you want to upgrade to a collaborator. 
  3. Click the … to the right of their name and select Grant ADMIN access.

To start managing an external user:

  1. Visit your Admin Panel and select Users from the side menu.
  2. From Users, find the name of the user you want to start managing.
  3. Click the … to the right of their name and select Start managing.
  4. Confirm by clicking Manage account


To view non-enterprise workspaces where workspace owners are Organization members:

  1. Visit your Admin Panel and select Workspaces from the side menu. 
  2. Select Other Workspaces

From here, admins can select a workspace(s) and upgrade them to an enterprise account.

Organizations' dependencies

  • Organizations: All Organizations must have a set member list, managed by a designated person with full administrative rights.
  •  Organization member: A user can only be a member of a single Organization. Keep in mind that this does not prevent users from being shared on content across Organizations. 
  • Unmanaged users: Customers with unmanaged users often have overlapping collaborators across workspaces, but a user can only be a member of a single Organization.
  • Member-by-invite: Any user account is required to match the set of the Organization’s email domains and the user account cannot already be a member of another Organization.'
    • If multiple Organizations with member-by-invite share email domains, membership will be determined on a first-come-first-serve basis depending on which workspaces/bases a user collaborates on first.
  • Admins upgrading non-enterprise workspaces: Workspace owners will receive an email notification stating the workspace is upgraded to an Enterprise account.
    • Organization members can upgrade non-enterprise workspaces to Enterprise, if they are a workspace owner.

Organizations' FAQs

Do Organizations change how billable users are calculated?

No, the shift to Organizations does not impact how billable users are calculated. Billable users continue to be based on the number of collaborators included in enterprise-owned workspaces.

How do FLAs translate to Organizations?

FLAs are defined as Organizations with auto-claim or manual upgrade.

Can multiple Organizations share the same set of email domains?

Yes, an email domain can be associated with multiple Organizations because enterprise accounts within the same parent company frequently share email domains.

How does the shift to Organizations change how workspaces are upgraded to Enterprise plans?  

Note: Billable collaborators may increase your plan's cost when workspaces are upgraded if new collaborators are added from the workspace.

We are streamlining the process of upgrading workspaces to Enterprise and removing the “FLA upgrader” role. As a result, admins no longer need to track down users to upgrade non-enterprise workspaces.

  • Workspaces are automatically upgraded to the enterprise plan when created by an Organization member.
  • Admins may upgrade non-enterprise workspaces to their enterprise plan, if the workspace is owned by at least one Organization member.
Do Organizations change how SSO is enforced??

When SSO is required by an Organization, only Organization members are required to log in via SSO.

If multiple Organizations with the same email domain require SSO for their users, they must:

  • Individually set up SSO in the admin panel for their respective Organization. 
  • Claim the users who they consider members of their org, as only those users will have SSO enforced. 

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