Airtable account email verification

Last updated: September 28, 2026

Plan availability

All plan types

Platform(s)

Web/Browser, Mac app, and Windows app

Verifying your email

Airtable requires users to verify the email address used while creating an account. To verify your email account for Airtable:

  1. Open your Airtable home screen.

  2. Review the yellow banner at the top of the screen that reads, “Please verify your email address by clicking the link sent to [YOUR EMAIL ADDRESS].”

  3. Log in to your email account.

  4. Open the Airtable email titled “Please confirm your email.”

  5. Click Confirm my account.

    1. A new tab opens, asking you to log in to your Airtable account.

    2. After logging in, a green banner appears that reads, “Your email has been verified!”

Responding to an unexpected email change notification

Airtable notifies you when the email address on your account changes. If you receive that notification and you did not make the change, confirm what your account shows before doing anything else:

  1. Open your Airtable account page.

  2. Compare the email address listed there to the address in the notification.

  3. Confirm you can still sign in with that address.

If the address is not one you recognize, or you cannot sign in, reset your password and contact Airtable Support.

Your account page shows only the email address currently on your account. There is no self-serve way for a non-admin to view a previous address.

If your organization manages Airtable with SSO or SCIM

On accounts managed by an enterprise, an email change can come from your organization rather than from you, and your sign-in method can stay the same even when the account email changes. Two common sources:

  • An enterprise admin updated the email in the admin panel user details.

  • Your identity provider synced an updated email attribute to Airtable through SCIM provisioning.

Enterprise-administered users cannot change their account email to an address outside the domains their enterprise has verified, so an unexpected change on a managed account is most often an admin or identity provider update.

If you need to know what the address was before the change, ask an enterprise admin. If your organization has Enterprise audit logs, an admin can search there for when the change happened. If you do not have an admin to ask, contact Airtable Support.

FAQs 

What should I do if I don’t see the “Please confirm your email” message in my email inbox?

If the "Please confirm your email" message is not in your inbox, work through these steps in order:

  1. Check your spam, junk, and quarantine folders. The message is sent from noreply@airtable.com with the subject "Please confirm your email."

  2. Open your Airtable home screen and click Resend verification email in the verification banner at the top of the screen.

  3. Ask your IT team to allowlist airtable.com, airtableemails.com, and noreply@airtable.com.

If a second address on the same domain also receives nothing, the message is most likely being filtered at your domain or mail gateway before it reaches any inbox, rather than by anything in your Airtable account. In that case:

  • Ask your IT team or mail administrator to check the gateway's quarantine and rejection logs for messages from noreply@airtable.com. Allowlisting only takes effect once it is applied at the gateway that is filtering the message.

  • Confirm the address on your account is the one you are checking. Open your Airtable account page and compare it to the address in the verification banner.

  • If the domain cannot be unblocked, update your account to an address on a different domain, then verify that new address. For the steps, see Adding and managing Airtable account details. If your account is administered by an enterprise, you can only switch to a domain your enterprise has verified.

  • If none of the above resolves it, contact Airtable Support and include the address you are verifying, its domain, and roughly when you last resent the verification email.

Why am I being asked to verify or validate my account’s email address before upgrading my plan type?

Airtable requires users to verify or validate the email address associated with their account before upgrading.

Can I sign up for Airtable and verify my account on a mobile device?

No, you cannot sign up for Airtable on a mobile device. You’ll need to create an Airtable account on a desktop computer. After signing up and verifying your email address, you can download the Airtable app from the Apple App store or Google Play.

Does Airtable grant AI credits to unverified email accounts?

No. To receive AI credits based on billable users, those users must verify the email addresses linked to their accounts.

Why can't I upgrade my plan even though my email is verified?

Email verification is one requirement for upgrading to a paid self-serve (Team or Business) plan, but other factors can prevent upgrades:

  • Domain requirements - Business plans require private email domains. Domains like Gmail, Yahoo, Outlook, and other public email providers are ineligible. Business plans are designed for organizations and teams, and private email domains help verify organizational identity and enable enterprise-level administration and security features.

  • Payment method - A valid payment method must be on file before upgrading.

  • Permissions - Only workspace Owners can upgrade plans.

  • Browser issues - Cache or cookie problems can interfere with the upgrade process.

For detailed troubleshooting steps, see our Upgrading and downgrading your Airtable workspace plan article.