Resetting or updating your Airtable password

Airtable passwords must be at least 8 characters long.

Follow the instructions included in Updating your password section. And after adding a new password, log out of your Airtable account and revoke Airtable access from your Google account.  

If you created and signed into your Airtable account using Google but never created a password—different from your Google password—you need to add a new password before updating the email domain associated with your Airtable account.

• If you're unable to access your Airtable account on airtable.com, check if you are currently signed into the Airtable macOS, Windows, iOS, or Android app. If so, you can use that device to share your files with another, new account.

• Ask any existing collaborators to share workspaces and bases with your new email address.

• Contact your email service provider for possible support accessing your old email account.

• If your organization is on a Business or Enterprise Scale plan, then see if someone at your organization with admin permissions can assist with modifying your account’s email address in admin panel. In the Users tab, there is an option to edit individual user’s email addresses.

Note

If none of the options above are able to resolve your account access issues, then, for security reasons, Airtable Support is unable to help recover your account and you will need to create a new Airtable account under an email address where you do have access.

If you can no longer access your second authentication method, click Problems getting an authentication code?

• This link will allow you to view all of your options for authentication. If you saved the backup codes provided when you set up 2FA, you can enter one by selecting Use a backup code.

• If you are still unable to access your account, please contact our support team.

This block comes from Google, not Airtable. Google's security policy prohibits "Sign in with Google" inside embedded browsers / WebViews (the in-app browser some mobile apps use to show login screens), and it blocks the request before Airtable can complete authentication — so it isn't something Airtable can override from its side. To get connected, use one of these workarounds:

1. Sign in with email and password instead of Google. On the Airtable login screen, choose email + password rather than "Sign in with Google." If you've only ever logged in to Airtable via Google, first set a password: open https://airtable.com/login in a full browser (e.g., Chrome or desktop), sign in with Google there, and set a password in your account settings (or use "Forgot password"). Then return to the in-app connector and sign in with email + password.

2. Authorize in a real browser first, then return to the app. Complete the Airtable connection from a standard browser — desktop, or Chrome on your phone — where Google Sign-In is permitted. Once the account is authorized there, the app (e.g., the ChatGPT mobile app) should pick up the connected Airtable account.

Because the restriction is Google's embedded-WebView policy, the same behavior can occur in any app that opens Airtable's login in an in-app browser; the workarounds above apply in all those cases.

If you previously signed in to Airtable using Google, Apple ID, or another Single Sign On (SSO) provider and have since lost access to that provider account, you may still be able to get back in. The right path depends on the highest plan-level associated with your account and whether your organization requires SSO if your account is associated with a Business or Enterprise Scale plan.

• Business or Enterprise Scale plans:

  • If your organization doesn't require SSO for your domain, you can switch to signing in with your Airtable email address and password instead. If you already have a password set, open airtable.com/forgot, enter the email address associated with your Airtable account, and follow the password reset email to set a new password. As long as you still have access to that email address, this works even though you can no longer sign in through Google or Apple ID.

  • If you're not sure whether SSO is required for your organization, or the reset email doesn't reach you, check with your enterprise admin. They can confirm and adjust whether SSO is required for your domain in the admin panel.

  • If you've also lost access to the email address tied to your Airtable account, not just your SSO provider, then the password reset flow won't reach you. In that case, your admin will need to update your account's email address first, from the Users tab in the admin panel, to an address you can access. You can then complete the password reset above. This same admin-assisted step applies if your account's email address was never verified.

  • If your organization does require SSO for your domain, you won't be able to switch to email and password sign-in—you'll need to regain access to your SSO provider account, or ask your admin to help through your identity provider directly.

• Free or Team plans:

  • If you're on the Free or Team plan, your account isn't managed by an admin, and your domain can't require SSO, so you can always switch to email and password sign-in as long as you still have access to your account's email.

  • Open airtable.com/forgot to set a password. If you've lost access to that email too, there's no admin (or Airtable support representative) who can change it for you. Use the recovery options in the "I lost access to my email account and can't reset my Airtable password" FAQ above, such as signing in on a device where you're still logged in or asking a collaborator to re-share your bases to a new account.