This article discusses frequently asked questions related to the mechanics of billing.
Who counts as a user largely depends on the permission level of the user in question. The following types of users DO count toward your team's per person per month count:
- Team members who are owners, creators, or edit-only collaborators
- Base collaborators who are creators or edit-only collaborators
The following types of users DO NOT count toward your team's per person per month count:
- Read-only base collaborators or team members
- Any base collaborators or team members who have been invited to Airtable, but have not yet accepted their invitation
Note that you can mouse over the number of collaborators on the plan & billing section of the team account page to see the names of the collaborators for whom you are being charged.
The team Sharkley's Surf Shop is on the Plus plan ($12/person/mo), and has the following collaborators:
- Charles Sharkley, a team member and the owner of the team
- Squidney Poitier, a team member with creator permissions
- Salmon Rushdie, a team member with read-only permissions
- Dolphin Lundgren, an outside contractor who's a base collaborator with edit-only permissions on the base "Sharkley Marketing"
In this instance, all of these collaborators EXCEPT for Salmon Rushdie would count as paid collaborators, so the monthly rate for Sharkley's Surf Shop would be 3 people * $12/collaborators/month = $36/month.
The billing overview page shows you how much you will be charged based on the number of collaborators at that point in time, and for the currently selected plan. For example, if there are 5 collaborators for the Pro plan, you will be charged $120 for that month.
However, the following factors will cause the actual amount you are charged to differ from the billing overview:
- Whether new collaborators are added or removed from the base (note that read-only collaborators are free)
- Whether you upgrade/downgrade the plan
- Whether you transfer credit to the team
So, if you add/remove collaborators or upgrade/downgrade your plan, the you will be charged on a pro-rata basis for each collaborator. If you change plans, the next invoice will be charged part of the month for one plan, and part of the billing cycle for the other plan (on a pro-rata basis).
Example 1 (adding a collaborator during a billing cycle):
Your team of two members decide to go onto the Pro plan ($24/collaborator/month), and you pay $48 (2 collaborators * $24/collaborator/month).
After about three weeks, you decide to add a third member to the team. On the next billing cycle, you will be charged about $78:
- $72 for the three people on the team for the next month (3 collaborators * $24/collaborator/month)
- Plus a debit of $6 (since you have not yet paid for the fraction of the month in which the third person was collaborating on your team)
Example 2 (downgrading during a billing cycle):
You are the sole member of your team, which is on the Pro plan ($24/collaborator/month). You pay $24 at the beginning of the billing cycle.
Halfway through the month, you decide to switch to the Plus plan ($12/collaborator/month). On the next billing cycle, you will be charged $6:
- $12 for one team member for the next month
- Minus a credit of $6 (since you initially paid $24, but should have paid only $18 based on your actual usage—half of $24 plus half of $12)
If, at the beginning of a billing cycle, you have not used all of your service credits from the previous month, the value of those service credits will be converted to Airtable credits. If, in the future, you upgrade your plan or add additional collaborators, these credits will automatically be applied the next time you are billed.