Managing trash in Airtable

If a workspace or base is missing, follow these diagnostic steps in order:

Step 1: Check workspace trash

1. Open your Airtable home screen.

2. Click your profile icon in the top-right corner.

3. Click Trash.

4. Look for the missing workspace or base and click Restore if found.

Step 2: Verify access hasn't been removed. Access can be removed by workspace or base owners. To check:

1. Review the workspaces shown on your account page.

2. If the workspace doesn't appear, contact the workspace owner to request access be restored.

Step 3: Confirm with collaborators

1. Another collaborator may have deleted the workspace or base.

2. Reach out to team members who had access to confirm whether deletion occurred and who initiated it.

Step 4: Check if the workspace was transferred

1. Workspace ownership can be transferred to another account.

2. If you previously owned a workspace and can no longer see it, contact the person you may have transferred it to.

Still can't find it? If these steps don't resolve the issue, contact Airtable Support with:

• The workspace or base name

• When you last accessed it

• Names of other collaborators who had access

• This information helps the support team investigate more efficiently.

If you're missing records in your Airtable base, follow these diagnostic steps in order:

1. Check for active filters - Filters are the most common reason records appear to be missing. To check:

   1. Look at the top of your view. If you see a filter icon with a number next to it, filters are active.

   2. Click Filter at the top of your view.

   3. Review the conditions listed. These may be hiding records that don't match the criteria.

   4. Click the trash icon next to individual conditions to see if records reappear.

      Note

      If you're viewing a shared or collaborative view, another collaborator may have applied filters. Personal views allow you to create your own view conditions without affecting others.

2. Verify you're in the correct base and table - Records may exist in a different base or table than expected:

   1. Check the base name at the top of your screen.

   2. Check the table name in the left sidebar.

3. Review base trash - Base trash is covered in this article. Records deleted within the past 7 days can be restored:

   1. Click the base history icon next to Share in the top-right corner.

   2. Click Trash.

   3. Look for the missing records and click Restore if found.

4. Check base snapshots - If records were deleted more than 7 days ago:

   1. Review any relevant base snapshots that were taken before the deletion.

   2. You can manually retrieve lost data from these snapshots.

5. Review permissions

   1. Verify that you have the necessary permissions to view all records. Record-level permissions or view restrictions may limit what you can see.

6. Check audit logs (Enterprise Scale plans only)

   1. If your organization is on an Enterprise Scale plan, check the audit logs for any deletions or changes.

7. Sort records by date

   1. Sometimes sorting records by a date field can help organize data in a way that makes “lost” records easier to find. You can create a personal view to apply your own sorting conditions.

If these steps don't resolve the issue, please contact us.

If you suspect that some of the data within a record has been deleted:

1. Check your records' revision history: At times, updates or changes may explain why data is no longer present. This could be due to collaborator changes, automation updates, or recent syncs depending on the situation. The revision history may hold the answer you are looking for.

2. Review any relevant base snapshots: If the records you are trying to find may have been deleted over 7 days ago, then you might be able to manually retrieve the lost data from a base snapshot that was taken earlier than the 7 day window.

3. Double-check that you are in the correct base/table: We understand that this may sound obvious, but you’d be surprised how often the data just happens to be in another base or table that you have access to.

4. Check that a field isn’t hidden: If another collaborator hid a field, then you may no longer see that data in the view you are used to.

If these steps don't resolve the issue, please contact us.

Airtable recalculates the available storage amount once an hour.

Airtable automatically saves all changes made within a base in real-time. There's no need to manually save your work—every edit to records, fields, views, and other base elements is saved instantly as you make them.

However, it's important to understand:

• While Airtable autosaves changes within a base, bases themselves can still be deleted or become inaccessible.

• If a base is deleted, it will appear in the workspace trash for 30 days before being permanently removed (Enterprise Scale plans might have up to a 180-day trash retention policy, if set by an admin).

• Internet connection issues or Airtable downtime can result in changes not being saved.

If you're unable to find a base you were working in, check the workspace trash as outlined in this article.