Team, Business, and Enterprise Scale | |
| |
Platform(s) | Web/Browser, Mac app, and Windows app |
Related reading |
AI billing overview
Note
For plan billing information, please visit our pricing page.
Customers who have worked with our sales team to secure Business or Enterprise Scale Airtable licenses should contact their account representative for more information.
All Airtable plans include AI functionality with a set number of free AI credits each month, offering great flexibility and value.
Monthly free credit allowance calculations vary by plan type:
Free plan - 500 credits per editor and above
Team plan - 15000 per billable collaborator
Business plan - 20000 per paid user
Enterprise Scale plan - 25000 per paid user
Portal users - 1000 per paid user
A few additional notes:
Sales-led plan (Enterprise Scale, Business AI credits reset at the beginning of each month.
Self-serve plan (Business, Team, Free) AI credits reset at the start of your billing cycle.
Credits per user are pooled for shared use across all users in a workspace (Free and Team plans) or in an organization (Business and Enterprise scale plans)
Additional AI credit packs are available to paid plan customers
Free plan customers should upgrade to the Team plan if they require additional AI credits.
Understanding AI credits
Just like in foundational models, AI credits are used, or “consumed,” for certain AI actions within Airtable, such as deploying Field Agents, launching AI automations, asking deep research questions, categorizing feedback, analyzing documents, or generating images.
Each action consumes a variable number of credits based on the action’s input data, selected model, and output data.
Your plan includes a set number of credits for free each calendar month.
Each user defined as a billable collaborator in the workspace where AI functionality is added will count toward the total number of users that the calculation of credits for each month.
These free credits expire at the end of the month.
If you exhaust your included AI credits, you can purchase additional credit packs to continue using AI features. See AI credit pack pricing here.
When internet access is enabled, there may be information from the internet that is pulled in to inform the response. The text pulled in via AI from the internet is also charged as credits.
Note that building apps and agents with Omni is free and does not consume AI credits. You can always build with Omni, even if your AI credit allotment has expired for the month.
The table below gives an overview of the credit consumption you can expect when utilizing Omni:
Approximate | # of requests | per month | per user | |||
|---|---|---|---|---|---|---|
Omni action | Example use case | Typical # of credits | Free plan | Team plan | Business plan | Enterprise Scale plan |
Build | Create a new app of modify an existing one | 0 | Unlimited | Unlimited | Unlimited | Unlimited |
Question / Answer | Ask “Which customers in a table are from New York” or “How many guests attended a recent event” | 10 | 50 | 1500 | 2000 | 2500 |
Create records | Upload a marketing strategy PDF and ask Omni to create 50 ideas in a campaign table | 10 | 50 | 1500 | 2000 | 2500 |
Feedback categorization | Categorize a piece of customer feedback | 1 | 500 | 15000 | 20000 | 25000 |
Web search | Find and summarize recent news for a company | 10 | 50 | 1500 | 2000 | 2500 |
Document analysis | Extract exclusivity rights from a 10 page contract | 200 | 2.5 | 75 | 100 | 125 |
How to turn on or disable Airtable AI - Workspace settings
Note
This section covers the general steps taken to enable or disable AI features at the workspace level. To adjust AI integration settings from the admin panel level, consult this section in the admin panel settings article.
Workspace Owner permissions are required to turn on or off AI workspace settings.
By default, Airtable AI is automatically enabled for all plans including legacy plans.
This is not true for our EU / GDPR customers, who may choose to turn on Airtable AI features by choice instead
To turn on or off your Airtable AI workspace settings:
Open your Airtable account page.
Select the workspace where you want to turn on or off AI under the “Workspace settings” section.
Navigate to the “Workspace AI permissions” section.
Toggle on or off the “Turn on Airtable AI for all bases within this workspace” setting.
Credit visibility and credit tracking
Workspace owners can see the credits they’ve consumed and their remaining credits in workspace settings.
Enterprise Scale and Business admins can view credit usage on the Settings page.
Enterprise Scale admins can also use the admin panel Reports page to track credit usage.
We’ll also send email alerts when a Team workspace or Business/Enterprise Scale organization goes over 75% of their credit limit.
Additionally, when builders are setting up an AI field or AI action in Automations, we will give them a warning if their AI operation is going to use a significant amount of credits or if their operation will continue to run (i.e. as in an automation) over time and consume credits.
FAQs
How do I activate Omni AI in Airtable?
For most customers, AI features are automatically enabled. If Omni is not enabled, then:
It may be the case that you or someone else has previously disabled AI at either the admin or workspace owner level.
It’s also possible that Omni has been disabled at the base level.
Finally, it’s possible that your plan has run out of Omni credits if you can’t perform credit-consuming tasks. In this case, you’ll need to purchase more credits. Visit our AI pricing page for more information.
Does Airtable AI support integrating with my organization’s ChaptGPT instance?
Airtable will continue to evolve our AI offering with more AI models and features over time, however, we do not support integrating external AI instances with our Airtable AI features.
Which AI platforms and model developers are available via Airtable AI?
As of June 2025, Airtable AI provides access to models from these developers and platforms:
OpenAI
Google Gemini
Anthropic via Amazon Bedrock
Meta Llama via Amazon Bedrock
IBM Granite via IBM watsonx
See our Third-Party AI Providers page for an up-to-date list.
Is there an Airtable AI trial?
Not exactly. However, if you are on a Team plan trial, then you will receive 7500 credits per user with editor or higher permissions per trial in your workspace. It’s worth noting that the included credits, even on the Free plan, are enough to test out various higher and lower powered AI use cases.
How do AI credits work?
Just like in foundational models, AI credits are used, or “consumed,” for certain AI actions within Airtable, such as deploying Field Agents, launching AI automations, asking deep research questions, categorizing feedback, analyzing documents, or generating images. Each action consumes a variable number of credits based on the action’s input data, selected model, and output data. Your plan includes a set number of credits for free each calendar month. These free credits expire at the end of the month. Note that building apps and agents with Omni is free and does not consume AI credits.
How many AI credits do I get with my plan?
The number of included AI credits varies by plan. Detailed information about credit allocations for each plan can be found on our pricing page or in your account settings.
What if I run out of AI credits?
If you exhaust your included AI credits, you can purchase additional credit packs to continue using AI features. See AI credit pack pricing here.
Is building apps and agents with Omni free?
Yes, building apps and agents with Omni is free and does not consume AI credits. This allows you to create and customize your AI workflows without impacting your credit balance.
How does the new pricing affect Enterprise Scale plans?
Enterprise customers will benefit from the new AI pricing, and will no longer be charged a per-user fee for Airtable AI. The number of credits provided will depend on your plan type and number of paid seats. Your account executive will reach out to provide specific details and ensure all your questions are answered.
What happens to my existing per-seat AI add-on and AI credit packs for my Team or Business plan?
Starting on June 24th, 2025, customers on Team or Business plans will no longer be charged for AI on a per-seat basis. You’ll receive pro-rated billing credits for any unused portion of the AI add-on; the credits will appear on your next invoice (no action needed). During a brief transition, you may still see the AI add-on (discounted to $0) when purchasing extra credit packs—this is temporary and will be resolved shortly.
If you’ve already purchased AI credit packs separately, nothing is changing. You’ll continue to be able to use those credits as usual. These credits will be used in addition to the monthly free AI credits now included in your plan, giving you even more flexibility to explore Omni, Field Agents, and other AI features.
What is the Admin panel opt-out flow?
In the admin panel, some eligible organizations on a Business or Enterprise Scale plan will see a message indicating when AI will be automatically enabled. Admins can choose to opt out of automatic enablement or enable AI early.
Can I choose the AI providers enabled for my organization?
Yes, Business and Enterprise admins can choose which AI providers are enabled for their organization in their admin panel settings.
Free, Team, and Legacy self-serve plan owners do not include the option to choose which models are enabled across their workspace.
Do legacy Airtable plans include credits?
Yes, Legacy Pro includes 15,000 credits per billable user, per month. Enterprise SKP includes 20,000 credits per paid user, per month.