Third-party integrations - Common troubleshooting

Airtable has integrations with many popular third-party applications, as well as a robust API. These integrations can be found in the form of automation triggers or actions, table syncs, extensions, and more. They enable you to project the power of Airtable across your technical stack, but can also increase the complexity of your workflows. If you encounter errors involving a third-party integration with Airtable, here are some steps you can take to troubleshoot the issue.

Initial troubleshooting steps

Starting out, if you're unsure of the specific issue, here are some general troubleshooting steps to try:

1. Try reconnecting the external account to Airtable. Check out this guide for instructions.
2. Try re-adding the external account as a new connection. The guide linked in step #1 will help with this as well.
3. Lastly, if dealing with a table sync or an automation, try rebuilding that component from scratch. This might require some extra work, but rebuilding the component can help resolve most configuration issues.

Review the integration documentation on our Help Center

If the general steps above didn't help, proceed by finding and reviewing the support article for that integration in our Help Center. This can help you pinpoint any configuration errors on the Airtable side of the connection. We've included some links to our integration articles below:

Automations

Triggers

• Google Calendar trigger
• Google Forms trigger
• Google Sheets trigger
• Outlook triggers

Actions

• Google Workspace actions
• Outlook actions
• Slack actions
• Microsoft Teams actions
• GitHub Issues actions
• Twitter actions
• Facebook Pages actions
• Hootsuite actions
• Salesforce actions
• Jira Cloud automation actions
• Jira Server / Data Center actions

Syncs

• Google Calendar sync
• Google Drive sync
• Box sync
• Outlook Calendar sync
• GitHub Issues sync
• Zendesk sync
• Salesforce sync
• Jira Server / Data Center sync
• Jira Cloud sync

Extensions

• SendGrid extension
• Typeform extension
• Jira Cloud extension
• Map extension (Google Maps)
• Send SMS extension (Twilio)
• Vision extension (Google Vision)
• Translate extension (Google Translate)

External integration services

• Zapier
• IFTTT

Support guidance

If the troubleshooting steps outlined above have not helped to resolve your issue, then feel free to reach out to our support team. Please include the following information when you submit your help request:

• A full list of third-party apps involved in the workflow
• Any error messages you are receiving from Airtable
• Relevant and specific context around the particular issue you are encountering