| Plan availability | All plan types |
| Required permissions | Owner or Creator permissions are required to perform the actions outlined in this article |
| Platform(s) | Web/Browser, Mac app, and Windows app |
Initial troubleshooting steps
Airtable has integrations with many popular third-party applications, as well as a robust API. These integrations can be found in the form of automation triggers or actions, table syncs, extensions, and more. They enable you to project the power of Airtable across your technical stack, but can also increase the complexity of your workflows. If you encounter errors involving a third-party integration with Airtable, here are some steps you can take to troubleshoot the issue. If you're unsure of the specific issue, here are some general troubleshooting steps to try:
Try reconnecting the external account to Airtable.
Lastly, if you are troubleshooting a sync or an automation, try rebuilding that component from scratch first. This might require some extra work, but rebuilding the component can help resolve many configuration issues.
Review the integration documentation on our Help Center
If the general steps above didn't help, proceed by finding and reviewing the support article for that integration in our Help Center. This can help you pinpoint any configuration errors on the Airtable side of the connection. We've included some links to relevant articles below:
Support guidance
If the troubleshooting steps outlined above have not helped to resolve your issue, then feel free to reach out to our support team. Please include the following information when you submit your help request:
A full list of third-party apps involved in the workflow
Any error messages you are receiving from Airtable
Relevant and specific context around the particular issue you are encountering
NOTE
When dealing with third-party integrations, our Support team is only able to offer assistance if the issue is on the Airtable side of the integration. To ensure a speedy resolution to your question, we recommend contacting the support team for the third-party service involved in your workflow if the error you're experiencing seems to be coming from that other piece of software.